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<p>In response to the growing number of COVID-19 cases in the community, the Multi-Ministry Taskforce ("MTF") announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">20 July 2021</a> that it would further tighten Safe Management Measures ("SMMs") by going back to Phase 2 (Heightened Alert) with effect from 22 July 2021 through 18 August 2021.</p><p>These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: </p><ul><li>With effect from 22 July 2021 to 18 August 2021 (both dates inclusive): <ul><li>For all tours (conveyance and non-conveyance), the tour capacity is 20 participants, and the maximum number of pax in a group within each tour must be capped at 2. A safe distance of at least one metre between each group must be maintained with no intermingling between different groups at all times.</li><li>Tours with food and drink components that require the removal of masks, including dine-in and food sampling/tasting, are not allowed. </li></ul></li></ul><p>Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures, e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between different groups are maintained and no intermingling between different groups.</p><p> </p><p>For more details on the changes, please refer to the attached document.</p><p> </p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p>Yours faithfully,</p><p> </p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>To mitigate further community spread of COVID-19, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">16 July 2021</a> that it would tighten Safe Management Measures (SMMs) for higher-risk, mask-off settings with effect from 19 July 2021 through 8 August 2021 (both dates inclusive).</p><p>These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: </p><ul><li>With effect from 19 July 2021 to 8 August 2021 (both dates inclusive):<ul><li>For tours that involve indoor mask-off activities e.g., tours with F&B dine-in components, the maximum number of participants in each group within such tours is capped at 2 participants and this will apply throughout the duration of the tour.</li><li>The maximum number of participants in each group within such tours may be capped at 5 participants if:<ul><li>The F&B establishments that the tour will visit have put in place systems to check the vaccination status of the individuals;</li><li>All individuals in the group are:<ul><li>fully vaccinated;<a href="#_ftn1">[1]</a> or</li><li>have recovered from COVID-19 within the preceding 270 days; or</li><li>have a valid negative pre-event test (PET) result for the duration of his/her dining in<a href="#_ftn2">[2]</a>; or</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>.</li></ul></li></ul></li></ul></li><li>For the avoidance of doubt, for tours with F&B dine-in components to hawker centres, food courts and coffee shops, the maximum number of participants in each group within such tours is capped at 2 participants; and</li><li>For all other tours, the maximum number of participants in each group remains at 5 participants.</li></ul><p> </p><p><a href="#_ftnref1">[1]</a>An individual is considered fully vaccinated two weeks after he or she has received two doses of Pfizer-BioNTech/Comirnaty or Moderna vaccines.</p><p><a href="#_ftnref2">[2]</a>This refers to tests done by MOH-approved COVID-19 test providers, and the PET must have been taken in the past 24 hours before the expected end of the event/visit. </p><p><a href="#_ftnref3">[3]</a>Children who are 12 years and below do not need to do PET. If the group is not from the same household, then the number of children 12 years old and below should constitute not more than half the dine-in group. If the group is from the same household, then the group may consist of up to 4 children aged 12 years and below and an adult. Please refer to Annex B of MOH’s press release on 16 July 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a></p><p> </p><p>For more details on the changes, please refer to the attached document.</p><p> </p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p>Yours faithfully,</p><p> </p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>Following the two stages of gradual reopening to Phase 3 (Heightened Alert) on 14 June and 21 June 2021, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures-7Jul">7 July 2021</a> that it will continue to calibrate the resumption of more economic and community activities.</p><p>The new measures for re-opening will take effect from Monday, 12 July 2021. These measures may be relaxed further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: </p><ul><li>With effect from 12 July 2021: <ul><li>For tours with F&B dining-in components, the maximum number of participants in each group within such tours has been increased from 2 to 5. </li><li>For tours with other F&B components that do not involve dining-in, the maximum number of participants in each group remains at 5.</li></ul></li></ul><p>For more details on the changes, please refer to the attached documents.</p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p>Yours faithfully,</p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced that Singapore will move back to Phase 3 (Heightened Alert) in two steps as part of a calibrated re-opening. Due to the persistence of undetected community transmission cases, we are recalibrating our reopening plans for higher risk activities. The new measures for re-opening will take effect from Monday, 21 June 2021. These measures will be relaxed further from mid-July 2021, subject to the prevailing public health situation in Singapore.</p><p>The following changes to the SMMs will apply: </p><ul><li>With effect from 21 June 2021: Tours with food and beverage (F&B) components may resume with safe management measures in place.<ul><li>For tours with F&B dining-in components, the number of participants in each group must be capped at 2 pax throughout the duration of the tour.</li><li>For tours with other F&B components that do not involve dining-in, the number of participants in each group must be capped at 5 pax throughout the duration of the tour.</li></ul></li></ul><p>For more details on the changes, please refer to the attached documents.</p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p>Yours faithfully,</p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced that Singapore will move back to Phase 3 (Heightened Alert) in two steps as part of a calibrated re-opening. The new measures for re-opening will take effect from Monday, 14 June 2021. Further measures for re-opening will take effect from 21 June 2021, subject to the prevailing public health situation in Singapore.</p><p> </p><p>The following changes to the SMMs will apply: </p><p> </p><ul><li>With effect from 14 Jun 2021: Capacity on board all conveyance-assisted tours will be increased to up to 50 participants or at the operating capacity of the conveyance, and the maximum number of participants in a group within each such tour must be capped at 5 pax, and a safe distance of at least one metre between each such group must be maintained at all times (including on the conveyance), with no intermingling between different groups at all times.<strong> </strong></li></ul><p> </p><ul><li>With effect from 21 Jun 2021: Tours with food and drink components may resume with safe management measures in place.</li></ul><p> </p><p>Further changes to timeframe may be made depending on how the local COVID-19 situation evolves. Tour operators and tourist guides may continue to operate under the existing approved SMMs. </p><p>For more details on the changes, please refer to the attached documents.</p><p> </p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p> </p><p>Yours faithfully,</p><p> </p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>In light of the increased number of local cases and concerns of wider community transmissions, the Multi-Ministry Taskforce (MTF) has announced on 14 May 2021 that measures will be taken to reduce the level of interactions in the community. </p><p> </p><p>With effect from 16 May 2021 to 13 June 2021(both dates inclusive), the following changes to the SMMs will apply: </p><p> </p><ul><li>For all tours, the tour capacity is maintained at 20 participants, but the maximum number of pax in a group within each such tour is capped at 2 pax, and a safe distance of at least one metre between each such groups must be maintained at all times with no intermingling between different groups at all times</li></ul><p> </p><ul><li>Tours with food and drink components that require the removal of masks, including dine-in F&B, food sampling/tasting, are not allowed </li></ul><p> </p><p><strong>Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures,</strong> e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between sub-groups are maintained and no intermingling between sub-groups. </p><p> </p><p>Further changes to timeframe and operating capacity may be made depending on how the local COVID-19 situation evolves. Tour operators and tourist guides may continue to operate under the existing approved SMMs. </p><p> </p><p>For more information, please view the bulletin post on <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page.html">TRUST</a>, under "Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening _14May".</p><p> </p><p>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. </p><p> </p><p> </p><p>Yours faithfully,</p><p> </p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read More<p>Singapore Tourism Board (STB) and National Arts Council (NAC) have jointly developed the <strong>STB-NAC Performing Arts Tours Pilot Grant</strong> to support the development and test-bedding of innovative performing arts tours by tour operators and arts practitioners. </p> <p>Tour operators and arts practitioners are powerful storytellers, each with different techniques, as well as operating models. STB and NAC see the potential of both sectors coming together to combine their respective strengths to create commercially sustainable tours with unique content that would enrich the array of destination experiences. As such, this pilot grant aims to encourage new collaborations and experimentation between the tour and arts industries.</p> <p>To qualify for this pilot grant, proposals must:</p> <ul> <li>Be jointly submitted by a tour operator and an arts practitioner, clearly stating which party is the lead applicant </li> <li>Incorporate elements of performing arts (e.g. music, dance, traditional arts or theatre) in the delivery, storytelling and/or audience engagement in the tour experience </li> <li>Adhere to prevailing COVID-19-related laws, conditions, directions, guidelines and advisories. </li> </ul> <p>Interested applicants are to submit their application via FormSG (<a href="https://go.gov.sg/patpg-application">https://go.gov.sg/patpg-application</a>) by <strong>31 July 2021, 5pm</strong>. </p> <p>For more details, please refer to the STB-NAC Performing Arts Pilot Grant's guidelines and relevant annexes below. </p> <p><em>This initiative is part of the Tour Experience Innovation Lab. </em></p>
Read More<p>Please note that the following key changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 14 April 2021:</p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 20 pax to 50 pax*.</li> <li>8-hour time limit for tours will be removed.</li> <li>Applications for resumption of tours will be assessed on a per applicant (i.e. tour operators and tourist guides) basis, instead of individual tour itinerary. Tour operators and tourist guides that have not previously received approval from MTI to resume tours must still submit their application for tour resumption to STB. Tour operators and tourist guides that have already received approval to resume operations do not need to seek approval again.</li> </ul> <p>*<em>Sub-groups at prevailing maximum permissible group size (i.e. 8 pax) must be maintained.</em></p> <p>We would also wish to remind all tour operators and tourist guides approved for tour resumptions to continue to submit their weekly data to STB for internal public policy purposes.</p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>As part of National Parks Board’s (NParks) cyclical inspection of structures in the parks, their appointed Professional Engineer found the jetty at Big Sister’s Island to be in need of repair. To ensure public safety, NParks are closing Big Sister’s Island to carry out jetty repair works starting from 10 April to 31 October 2021. We seek the public’s understanding for the inconvenience caused.</p> <p>Visitors interested in their Southern Islands and Sisters’ Islands Marine Park can download a copy of the <a href="https://www.nparks.gov.sg/gardens-parks-and-nature/parks-and-nature-reserves/sisters-islands-marine-park">DIY trail guide</a> and explore St John’s Island and Marine Park Outreach and Education Centre at their own leisure.</p> <p>For any feedback, please submit via NParks’ website at www.nparks.gov.sg/feedback or contact NParks 24-hour helpline at 1800-4717300 </p>
Read More<p>The Singapore Tourism Board (STB) and National Arts Council (NAC) will be conducting a networking and ideation workshop for tour operators and arts practitioners on <strong>19 and 20 April 2021</strong>. The 2-day workshop is intended to bring together tour operators and arts practitioners to</p> <ol> <li>Deepen cross-sector understanding of the tour and performing arts landscape via sharing by local arts groups and participating in tour experiences.</li> <li>Collaborate and ideate on new concepts for Performing Arts Tours through an ideation workshop</li> </ol> <p>This workshop is held in tandem with the STB-NAC Performing Arts Tours Pilot Grant, a one-time grant that aims to support the development of innovative, sustainable performing arts tours pilots. The application is to be jointly submitted by a tour operator and arts practitioner, with either party as the lead applicant.</p> <p>Participants who are not shortlisted for the workshop may still surface a proposal for the STB-NAC Performing Arts Tours Pilot Grant if they meet the relevant criteria. More details on the pilot grant will be published at a later time.</p> <p><strong>Eligibility</strong></p> <p>The workshop is open to:</p> <ul> <li>Licensed Travel Agents</li> <li>Tour Operators operated by a licensed Tourist Guide; who is both a shareholder and director of the business</li> </ul> <p>Due to safe management measures, capacity is limited and interested participants would need to surface an application to attend. Only 1 representative from each <strong>successful</strong> applicant company will be able to attend the Performing Arts Tour Workshop.</p> <p><strong>Application and Assessment</strong></p> <ul> <li>Interested applicants must submit their application via <a href="https://go.gov.sg/artstoursworkshop-stb">https://go.gov.sg/artstoursworkshop-stb</a> by <strong>Friday, 19 March, 5pm</strong>. Late and incomplete submissions (e.g. incomplete fields, missing supporting documents) will not be accepted.</li> <li>Please allow for up to 2-3 weeks for your application to be processed. Successful applicants will be informed by <strong>week of</strong> <strong>5 April</strong> via email.</li> <li>Priority will be accorded to applicants that are able to demonstrate experience in tour development and content curation <strong><em>and</em></strong> have demonstrated interest, willingness and ability to pilot new tours in the last 2 years.</li> </ul> <p>For further questions/clarifications, please email <a href="mailto:stb_tid@stb.gov.sg">stb_tid@stb.gov.sg</a>.</p>
Read More<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 1 Nov 2020:</p> <p> </p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 10 pax to 20 pax. Participants must be split into groups, with maximum number of pax in each group capped at prevailing social gathering group size.</li> <li>Use of TraceTogether app or token by participants has been made mandatory.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 26 August 2020:</p> <p> </p> <ul> <li>Under “2d. During-Tour Checklist”, tour operators and tourist guides must comply with all other prevailing Sector Specific Requirements that will apply to the Points of Interest visited as part of the tour, for example, attractions, retail shops and F&B outlets.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents including FAQs for Tours Reopening.</p>
Read More<p>On 28 June 2020, Singapore Tourism Board shared the <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=152">Advisory on Safe Management Measures (SMMs) for Tours Re-Opening in Phase 2</a> which provides guidance on the necessary SMMs that Tour Operators and Tourist Guides need to adhere to before resuming tours.</p> <p> </p> <p>With effect from 27 July 2020, the following changes to the SMMs will apply:</p> <p> </p> <ol> <li>For walking, cycling and kayaking tours, maximum group size has been increased from 5 pax to 10 pax (excluding tourist guide), with maximum 5 pax allowed in any one sub-group.</li> <li>Operating capacity for conveyance-assisted tours will be capped at 50 pax or at the operating capacity of the conveyance after implementation of safe management measures, whichever is lower.</li> <li>For all tours, there should not be more than 5 pax in a sub-group and maintain at least 1m safe distance between sub-groups. Ensure no intermingling between different sub-groups at all times.</li> <li>Tour duration limit has been increased from 2 hours to 8 hours.</li> </ol> <p> </p> <p>For more details on the changes, please refer to the attached “Updated STB Advisory on Safe Management Measures for Tours Re-Opening in Phase 2” and “Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides”.</p>
Read More<p>Dear Travel Agents,</p><p>As the Covid-19 situation continues to evolve, we have updated the corporate website to provide you with a consolidated menu of useful and relevant information for your convenience. </p><p>This includes the topics covering: </p><ul><li>Safe Management Measures for Tours Re-opening; </li><li>Assistance Measures such as waiver of licence fee, etc</li></ul><p>For more details, please click on this <a href="https://www.stb.gov.sg/content/stb/en/industries/travel-agents.html">link</a> to access these topics.</p><p>Thank you.</p>
Read More<p>Dear Industry Partners,</p><p>Thank you for your support in combating COVID-19 thus far. </p><p>On 31 May 2021, PM Lee Hsien Loong shared the Government’s plans to manage COVID-19, including increased testing, contact tracing and vaccinations. This note proposes additional Safe Management Measures (SMMs) that companies may wish to employ, to safeguard the health of your employees and customers. These additional SMMs are on top of the minimum standards specified in the national and sectoral rules (e.g. Requirements for Safe Management Measures at the workplace ( <a href="http://www.mom.gov.sg/covid-19/requirements-for-safe-management-measures">www.mom.gov.sg/covid-19/requirements-for-safe-management-measures</a> ). </p><p>For more information on the additional SMMs, please refer to the attached document.</p><p>Thank you for your cooperation in the fight against COVID-19.</p><p> </p><p><strong>7 June 2021</strong></p><p><strong>Singapore Tourism Board</strong></p>
Read More<p>Please note that the following key changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 14 April 2021:</p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 20 pax to 50 pax*.</li> <li>8-hour time limit for tours will be removed.</li> <li>Applications for resumption of tours will be assessed on a per applicant (i.e. tour operators and tourist guides) basis, instead of individual tour itinerary. Tour operators and tourist guides that have not previously received approval from MTI to resume tours must still submit their application for tour resumption to STB. Tour operators and tourist guides that have already received approval to resume operations do not need to seek approval again.</li> </ul> <p>*<em>Sub-groups at prevailing maximum permissible group size (i.e. 8 pax) must be maintained.</em></p> <p>We would also wish to remind all tour operators and tourist guides approved for tour resumptions to continue to submit their weekly data to STB for internal public policy purposes.</p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>As part of National Parks Board’s (NParks) cyclical inspection of structures in the parks, their appointed Professional Engineer found the jetty at Big Sister’s Island to be in need of repair. To ensure public safety, NParks are closing Big Sister’s Island to carry out jetty repair works starting from 10 April to 31 October 2021. We seek the public’s understanding for the inconvenience caused.</p> <p>Visitors interested in their Southern Islands and Sisters’ Islands Marine Park can download a copy of the <a href="https://www.nparks.gov.sg/gardens-parks-and-nature/parks-and-nature-reserves/sisters-islands-marine-park">DIY trail guide</a> and explore St John’s Island and Marine Park Outreach and Education Centre at their own leisure.</p> <p>For any feedback, please submit via NParks’ website at www.nparks.gov.sg/feedback or contact NParks 24-hour helpline at 1800-4717300 </p>
Read More<p>Dear Travel Agents,</p> <p>2021 continues to be a difficult year for many of our tourism businesses and workers. As part of the ongoing measures to provide targeted support to tourism businesses amidst the COVID-19 pandemic, STB has extended the waiver of licence-related fees for travel agents till 31 December 2021. Travel agents whose licences are due for renewal in 2021 <strong>will not need to pay to renew their licences</strong>. </p> <p>If you have any further questions, please do not hesitate to contact the travel agent licensing team. We also hope that the tourism sector will continue to leverage the various measures available to emerge stronger from this unprecedented crisis. </p> <p>Thank you.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email TRUST_Helpdesk@tele-centre.com</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>The Ministry of Social and Family Development (MSF) had previously launched the COVID-19 Recovery Grant - Temporary (CRG-T) to provide one-off financial support to lower- to middle-income workers who are financially impacted by the tightening of safe management measures (SMMs) under this period of Heightened Alert has extended it till 31 Jul 2021.</p><p>Self-employed persons (including tourist guides) who meet the eligibility criteria can qualify for the CRG-T for support of up to $500.</p><p>Please refer to attached infographic for details. For assistance, please email <a href="mailto:ask_SSO@msf.gov.sg">ask_SSO@msf.gov.sg</a> or call 1800 222 0000.</p>
Read More<p>Dear Tourist Guide,</p><p>Please be informed that MOH’s directive as of 7 June 2021 states that it is <strong>not mandatory</strong> for tourist guides to undergo a PCR RRT (Polymerase Chain Reaction Rostered Routine Testing) regime. </p><p>However, tourist guides who are actively guiding are strongly encouraged to conduct their own alternative tests once every two weeks. As of 16 June 2021, Antigen Rapid Test (ART) self-test kits are available to the general public and can be purchased over the counter at Guardian, Unity and Watsons retail pharmacies. The cost of ART test kits ranges between $7 to $16 per kit and sales are currently limited to 10 kits per pax. </p><p>For more information on the ART self-test kits (e.g. how to use the kit, accuracy of the test results, what do the results mean), please go to <a href="https://www.moh.gov.sg/covid-19/selftestart">MOH guidelines for ART self-test kits</a> or call their hotline at 6876 5830. Thank you.</p>
Read More<p>Please note that the following key changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 14 April 2021:</p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 20 pax to 50 pax*.</li> <li>8-hour time limit for tours will be removed.</li> <li>Applications for resumption of tours will be assessed on a per applicant (i.e. tour operators and tourist guides) basis, instead of individual tour itinerary. Tour operators and tourist guides that have not previously received approval from MTI to resume tours must still submit their application for tour resumption to STB. Tour operators and tourist guides that have already received approval to resume operations do not need to seek approval again.</li> </ul> <p>*<em>Sub-groups at prevailing maximum permissible group size (i.e. 8 pax) must be maintained.</em></p> <p>We would also wish to remind all tour operators and tourist guides approved for tour resumptions to continue to submit their weekly data to STB for internal public policy purposes.</p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>As part of National Parks Board’s (NParks) cyclical inspection of structures in the parks, their appointed Professional Engineer found the jetty at Big Sister’s Island to be in need of repair. To ensure public safety, NParks are closing Big Sister’s Island to carry out jetty repair works starting from 10 April to 31 October 2021. We seek the public’s understanding for the inconvenience caused.</p> <p>Visitors interested in their Southern Islands and Sisters’ Islands Marine Park can download a copy of the <a href="https://www.nparks.gov.sg/gardens-parks-and-nature/parks-and-nature-reserves/sisters-islands-marine-park">DIY trail guide</a> and explore St John’s Island and Marine Park Outreach and Education Centre at their own leisure.</p> <p>For any feedback, please submit via NParks’ website at www.nparks.gov.sg/feedback or contact NParks 24-hour helpline at 1800-4717300 </p>
Read More<p>Dear Tourist Guides,</p> <p>COVID-19 has heightened the importance of an adaptable and technology-enabled workforce, including working remotely as a new norm. To minimise disruption to the TG sector, STB embarked on a slew of initiatives to convert courses (including the Mandatory Refresher Course and Professional Development Courses) and assessments (Multi-Language Proficiency Test) to be conducted online since Q2 2020. </p> <p>As part of the Smart Nation effort to increase convenience for our TGs and to further support the move towards digital transformation, we are pleased to announce 3 key enhancements made to TG licence applications on TRUST.</p> <p>1. TGs will be able to enjoy expedited and automated licence renewal approval if they meet all the renewal conditions at the point of submission. Once approved, TGs can view or download their latest e-licence on their dashboard while waiting for their new licence to be printed. </p> <p>2. With the automation of licence application approval, the licence expiry will no longer be tied to 2 fixed renewal cycles (ie Feb and Aug) every year. Instead, the licence expiry date is calculated based on licence system approved date + 36 months. </p> <p>3. TGs will no longer need to upload a new photo, except at age 30 and 55 during the renewal exercise, aligned to renewal policy of NRICs. The system will auto populate your existing photo with an option to upload a new photo if you choose to do so. </p> <p>Please feel free to email us at STB_tourist_guide@stb.gov.sg if you have feedback or suggestions to share with us. Thank you.</p> <p>Regards<br /> Tourist Guide Licensing Department <br /> Singapore Tourism Board </p>
Read More<p>Dear Tourist Guides,<br /> <br /> 2021 continues to be a difficult year for many of our tourism businesses and workers. MTI and STB will continue to provide targeted support to help you overcome this challenging period and prepare for recovery. Please see below table for TG-related measures. </p> <table style="overflow-wrap: break-word" border="1"> <tbody> <tr style="border: 1px solid black"> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Relief Measure</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Eligibility Criteria</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px; width:63px"> <p><strong>Support Level</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Applicable Period</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>How to apply</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>1</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>Waiver of TG licence fee</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>STB licensed TGs who will be obtaining/renewing their licences between 1 January and 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px; width:63px"> <p>$72</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>Automatic waiver in TRUST</p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>2</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Waiver of TG licence-related fees (except replacement fee for lost licences)</p> <p> </p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>STB licensed TG</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px; width:63px"> <p>$5</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Automatic waiver in TRUST</p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>3</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Waiver of MLPT fees</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>STB licensed TG</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px; width:63px"> <p>$50</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Automatic waiver in TRUST</p> </td> </tr> </tbody> </table> <p> </p> <p>If you have any further questions, please do not hesitate to contact the tourist guide licensing team. Thank you for your continued support to develop and promote Singapore as a travel and tourist destination.</p> <p>Regards <br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board </p>
Read More<p>Dear Tourist Guides,</p> <p>Please see the multi-language proficiency test dates for 2021 below :</p> <table border="1" cellpadding="1" cellspacing="1" style="width:500px"> <tbody> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>4 to 6 May 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">1 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">26 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"> </td> <td style="border-color:black; border-style:solid; border-width:1px"> </td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>9 to 11 November 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">6 September 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">1 October 2021</td> </tr> </tbody> </table> <p>STB reserves the right to change the examination dates if necessary. </p> <p>Regards</p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>As part of the Smart Nation effort to increase convenience for our tourist guides (TGs), we are pleased to soft launch the digital TG licence, which will complement the existing physical licence. A digital licence, accessible via a TG’s dashboard on TRUST, offers real time information on a TG’s licence status and details and TGs will no longer have to wait for their physical licence to be printed and collected before their details are updated. An user guide is attached for information on accessing your digital TG licence.</p> <p>Following the soft launch of the digital TG licence, we welcome feedback on the areas STB can support TGs to embrace the change and how the digital licence can be made even more useful. Please feel free to email us at <a href="mailto:STB_tourist_guide@stb.gov.sg">STB_tourist_guide@stb.gov.sg</a> if you have feedback or suggestions to share with us. Thank you.</p> <p>Regards </p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>One Faber Group would like to inform tourist guides on the new guidelines on complimentary tourist guide tickets for Singapore Cable Car and Wings of Time.</p> <p>Please refer to the attachment for more details.</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read More<p>Dear Tourist Guides,<br /> <br /> One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise.<br /> <br /> The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest.<br /> <br /> The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br /> <br /> Regards,<br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board<br /> </p>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
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