If you are a travel agent, please login using Singpass
If you are a tourist guide, please login using Singpass.
If you are a training provider, please login using Singpass
Bulletin Board
<p>Dear Industry Partners, </p><p>MFA has issued a Travel Notice on Vanuatu on 19 December 2024. </p><p>Read more: <a href="https://www.mfa.gov.sg/countries-regions/v/vanuatu/travel-page">https://www.mfa.gov.sg/countries-regions/v/vanuatu/travel-page</a> </p><p> </p><p>The Government of Vanuatu has declared a 7-day state of emergency with imposed curfew after the devastation caused by a massive earthquake near Port Vila on 17 December 2024. There have been multiple aftershocks, causing widespread infrastructure damage, including to roads and buildings. Essential services, including telecommunications, have been disrupted. Transport services, including flights, have been impacted.</p><p>Singaporeans who are in Vanuatu should remain alert to your surrounding environment as aftershocks may continue, and damaged buildings and infrastructure may pose safety hazard. Please be vigilant, monitor the situation closely, heed the advice of the local authorities and leave as soon as possible for safer areas, where necessary. </p><p>Singaporeans are also encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans should also purchase comprehensive travel insurance and familiarise themselves with the policy’s terms and coverage.</p><p>Singapore has no diplomatic presence in Vanuatu, which constrains our ability to extend consular assistance in an emergency. Singaporeans in need of consular assistance may contact the 24-hour Ministry of Foreign Affairs Duty Office at:</p><p>Ministry of Foreign Affairs Duty Office (24-hr) <br>Address: Tanglin, Singapore 248163 <br>Tel: +65 6379 8800/8855<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>The Ministry of Health (MOH) advises travellers to take the following preventive measures when travelling to the Middle East region.</p><p> </p><p><strong>PRE-TRAVEL PREPARATIONS</strong></p><ul><li>Consult your healthcare provider prior to travel.</li><li>Check on vaccination requirements and take all required vaccines.</li><li>Be up-to-date with vaccinations in the National Adult Immunisation Schedule (NAIS) or National Childhood Immunisation Schedule (NCIS) and routine vaccines.</li><li>Be aware of the situation in countries you intend to travel to.</li></ul><p> </p><p><strong>VACCINATION REQUIREMENTS AND RECOMMENDATIONS</strong></p><p>Travellers are advised to check the entry requirements imposed by the countries they intend to travel to. Travellers are also recommended to be up-to-date with vaccinations in the NAIS or NCIS.</p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Vaccine</strong></td><td style="border: 1px solid black"><strong>Vaccination details</strong></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Requirement</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">COVID-19 vaccine</td><td style="border: 1px solid black"><p>Entry requirement to some countries in the Middle East region[1].</p><p>COVID-19 vaccination is free for all Singaporeans and long-term residents in Singapore. The vaccination is especially important for the elderly and other vulnerable groups (e.g. pregnant women, persons with comorbidities) as they are at high risk of severe disease. For more information on COVID-19 vaccination, please visit <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs">https://www.moh.gov.sg/covid-19/vaccination/faqs</a>.</p></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Recommended</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Influenza vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children aged 6 months to below 5 years, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions or indications. All other travellers may also consider getting the influenza vaccination prior to travel.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Pneumococcal vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children below 5 years of age, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Routine vaccines</td><td style="border: 1px solid black">Other nationally recommended vaccinations include <strong>measles, mumps and rubella (MMR) and varicella</strong> vaccinations (for children and adults), and <strong>diphtheria and polio</strong> vaccinations (for children).</td></tr><tr style="border: 1px solid black"><td colspan="2"><p>Subsidies are available for eligible Singaporeans for nationally recommended vaccinations. Please consult your doctor for further advice regarding the above vaccinations or on other travel-related vaccinations prior to travel.</p><p>For more information on nationally recommended vaccinations, please visit the HealthHub at: <a href="https://www.healthhub.sg/programmes/163/vaccinate ">https://www.healthhub.sg/programmes/163/vaccinate </a></p></td></tr></tbody></table></figure><p><br><strong>GENERAL HEALTH ADVICE</strong></p><ul><li>Observe good personal hygiene at all times.</li><li>Practise frequent hand washing (e.g. before handling food or eating, after going to toilet, or when hands are soiled).</li><li>Adopt good food safety and hygiene practices and avoid consuming raw and unpasteurised milk, undercooked meats, or food prepared under unsanitary conditions, and properly washing fruits and vegetables before eating them.</li><li>Avoid close contact with persons who are unwell, such as those suffering from respiratory infections.</li><li>Avoid contact with camels and other animals, including not visiting camel farms. If contact has been made, thoroughly wash hands with soap.</li><li>Avoid visiting healthcare institutions in the Middle East unless it is necessary to do so as part of accessing medical care.</li><li>Travellers are advised to wear masks (i.e. surgical masks) especially when in crowded places.</li><li>Wear a surgical mask and seek medical attention promptly if you become unwell while travelling or within 2 weeks after returning to Singapore, and inform the doctor of your travel history.</li></ul><p> </p><p><strong>OTHER HEALTH ALERT(S)</strong></p><p><strong>Middle East Respiratory Syndrome (MERS)</strong></p><p>Middle East Respiratory Syndrome (MERS) is viral illness caused by the Middle East Respiratory Syndrome Coronavirus (MERS-CoV). Since 2012, the World Health Organization (WHO) has recorded more than 2600 cases of MERS-CoV infection in 27 countries, mainly in the Middle East region[2]. Majority of the cases were reported in Saudi Arabia, with recent cases in 2022 reported in Saudi Arabia, Qatar and Oman.</p><p>Symptoms of MERS-CoV infection include fever, cough and shortness of breath. MERS-CoV infection may result in severe illness and complications, such as pneumonia, and death occurs in about a third of infected individuals. The virus is present in infected dromedary camels, and can spread to humans through contact with infected animals or contaminated animal products. It may also spread through close contact with infected persons.</p><p>For the latest update on the Health Advisory, please refer to <a href="https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)">https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)</a></p><p> </p><p>[1] Please visit MFA’s website for details on the prevailing requirements for entry into the different countries: <a href="https://www.mfa.gov.sg/Where-Are-You-Travelling-To ">https://www.mfa.gov.sg/Where-Are-You-Travelling-To </a></p><p>[2] For the latest update, please refer to WHO’s website at: <a href="https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers">https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers</a></p><p> </p><p><strong>On behalf of the Ministry of Health (MOH),</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p><strong>UPDATE TO TRAVEL ADVISORY TO PAKISTAN</strong></p><p>Last updated: 27 November 2024</p><p>Islamabad is under strict lockdown due to ongoing protests, and all roads leading into and out of the city are closed. Public transport services have also been suspended. Access to internet and mobile services in all major cities has been disrupted. </p><p>We advise Singaporeans to defer all non-essential travel to high-risk areas in Pakistan. If you are already in Pakistan, you should take all necessary precautions to ensure your personal safety. Singaporeans are advised to avoid large gatherings, monitor developments closely through the local news, and heed the instructions of the local authorities. Singaporeans in or travelling to Pakistan are encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a>.</p><p>Those who require consular assistance can contact the following:</p><p>Singapore Honorary Consulate-General in Karachi, Pakistan</p><p>Address: Lakson Square Building No. 2, Sarwar Shaheed Road, Karachi</p><p>Tel: +92 21 3568 6419 / +92 21 3568 5308</p><p>Email: <a href="mailto:singaporecg@cyber.net.pk">singaporecg@cyber.net.pk</a></p><p> </p><p>Ministry of Foreign Affairs Duty Office (24-hours)</p><p>Tanglin, Singapore 248163</p><p>Tel: +65 6379 8800/ 8855</p><p>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p>
Read MoreBulletin Board
<p>Dear Travel Agent, </p><p> </p><p>On 8 April 2020, in response to the Covid-19 crisis, STB amended the Travel Agents Regulations 2017 (TAR) to:</p><p>a) Reduce the minimum net value requirement by 90%; and</p><p>b) Allow the submission of Auditor Certified Accounts (CAs) in lieu of Audited Statement of Accounts (AA).</p><p> </p><p>2 With the protracted Covid situation, these requirements were extended twice, in December 2020 and December 2021.</p><p> </p><p>3 With the reopening of borders, travel volume has seen a gradual recovery. As such, STB will be adjusting the minimum net value requirement accordingly. As such, </p><p>a) With effect from 1 January 2023, the reduction in the minimum net value requirement will be adjusted to 60%, or $40,000 for general licensees and $20,000 for niche licensees up to 31 December 2023. </p><p>b) However, you may continue to submit Auditor Certified Accounts (CAs) (reported in accordance with the <a href="https://isca.org.sg/standards-guidance/audit-assurance/standards-and-guidance/singapore-standards-on-review-engagements-(ssres)">Singapore Standard on Review Engagement - SSRE 2400</a> by an independent auditor) in lieu of AA for the financial year ending on or after 1 March 2023.</p><p> </p><p>4 You will be given <strong>until 30 June 2023 </strong>to do any necessary top-ups to meet the revised requirement mentioned in para 3(a) above. </p><p> </p><p>5 These measures will be reviewed and amended further, in accordance with the pace of tourism recovery. </p><p> </p><p>6 Please refer to the attachment below to read the full subsidiary legislation supplement. Alternatively, you may wish to visit the Electronic Gazette website <a href="http://www.egazette.com.sg/gazetteViewDetail.aspx?ct=sls&subscriber=0">here</a> and click on "Travel Agents Act 1975 - Travel Agents (Amendment) Regulations 2022".</p><p> </p><p>7 For any queries, please contact STB at stb_ta@stb.gov.sg. Thank you.</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p>The Ministry of Foreign Affairs (MFA) has issued a Travel Notice on Laos on 26 November 2024. </p><p>Read more:<a href="https://www.mfa.gov.sg/countries-regions/l/lao-peoples-democratic-republic/travel-page"> https://www.mfa.gov.sg/countries-regions/l/lao-peoples-democratic-republic/travel-page</a></p><p> </p><p><strong>Travel Notice: Reported Methanol Poisoning in Laos</strong></p><p>In November 2024, several tourists were reported to have died or fallen ill, reportedly after consuming alcoholic drinks contaminated with methanol in Vang Vieng, Vientiane Province, Laos.</p><p>Singaporeans in Laos are advised to exercise vigilance when consuming alcoholic drinks. Purchase alcoholic drinks only from licensed shops, bars and hotels and avoid homemade alcoholic drinks. Refrain from consuming alcoholic drinks that have an unusual smell or taste, as they may be unsafe. Bottles with incorrect spelling or poorly printed labels and seals that are not intact could be signs of counterfeit alcohol and should not be consumed.</p><p>Singaporeans in need of consular assistance may contact the Singapore Embassy in Vientiane or the Ministry of Foreign Affairs Duty Office at:</p><p>Embassy of the Republic of Singapore in Vientiane<br>Tel: +856-21-353-939 / +856-20-5559-9059 (After office hours)</p><p>Ministry of Foreign Affairs Duty Office (24 hours)<br>Tel: +65 6379 8800 / +65 6379 8855</p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p>The Ministry of Foreign Affairs (MFA) has issued a Travel Notice on Indonesia on 13 November 2024. </p><p>Read more: <a href="https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page">https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page</a></p><p> </p><p><strong>TRAVEL NOTICE: ERUPTION OF MOUNT LEWOTOBI LAKI-LAKI</strong></p><p><strong>13 November 2024 </strong></p><p>Since the recent eruption of Mount Lewotobi Laki-Laki Eruption on 12 November 2024, the Indonesian authorities have placed the alert-level for Mount Semeru at Level 4 (Awas or Warning) and advised residents not to carry out any activities within 7km from the crater and within a 9km radius toward the southwest to northwest sector. There have also been reports of flight cancellations and closure of airports in the surrounding areas.</p><p>Singaporeans in the area should monitor these developments closely and adhere to local advisories.</p><p>The local authorities have set up the Tourist Information Center (TIC) in Labuan Bajo to assist travellers affected by the eruption. The TIC can be contacted via Whatsapp at +62 81138794555.</p><p>Given the volcanic activity of Mount Lewotobi Laki-Laki and the related travel disruptions, Singaporeans should check on advisories issued by Indonesia’s Volcanology and Geological Disaster Mitigation Agency (PVMBG) at <a href="https://vsi.esdm.go.id/">https://vsi.esdm.go.id/</a> and contact their airline for updates before their travel. They should take necessary precautions for their personal safety and e-Register with MFA immediately at <a href="https://eregister.mfa.gov.sg/">https://eregister.mfa.gov.sg/</a> if they have not done so. Those in need of consular assistance may contact the Singapore Embassy in Jakarta or the Ministry of Foreign Affairs Duty Office at:<br><br><strong>Embassy of the Republic of Singapore in Jakarta</strong><br>Tel: +62 (21) 2995 0400 during office hours, or the 24-hour hotline +62 811 863 348 for emergencies outside of office hours<br><br><strong>Ministry of Foreign Affairs Duty Office (24-hours)</strong><br>Tel: +65 6379 8800/6379 8855</p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>Please refer to the attached infographic based on the joint STB-LTA advisory notice regarding the increasing presence of foreign-registered vehicles offering illegal point-to-point (P2P) transportation services and unlicensed tourist guiding activity in Singapore that was posted on 1 October 2024 at the link stated below. </p><p> </p><p>Regards,</p><p>Travel Agents and Tourist Guide Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This is a joint STB-LTA advisory notice regarding the increasing presence of foreign-registered vehicles offering illegal point-to-point (P2P) transportation services and unlicensed tourist guiding activity in Singapore. </p><p>Please refer to attached advisory notice. </p><p><br> </p><p>Regards,</p><p>Travel Agents and Tourist Guide Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p>The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Lebanon on 28 September 2024. </p><p>Read more here: <a href="https://www.mfa.gov.sg/countries-regions/l/lebanon/travel-page">https://www.mfa.gov.sg/countries-regions/l/lebanon/travel-page </a></p><p><strong>Travel Advisory for Lebanon</strong></p><p><strong>28 September 2024</strong></p><p>In view of the volatile situation in the region, Singaporeans are advised to defer all travel to Lebanon. Singaporeans currently in Lebanon should leave the country immediately via commercial options while they remain available. Singaporeans who choose to remain in Lebanon should remain vigilant, monitor local developments closely and heed the advice of the Lebanese government. They should also avoid protests and large gatherings, as well as avoid travel to southern Beirut and southern Lebanon, including the Lebanon-Israel border areas.</p><p>Singaporeans in Lebanon are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact them should the need arise. Those who need consular assistance while in Lebanon may contact the Singapore Honorary Consulate-General in Beirut or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Honorary Consulate-General of the Republic of Singapore in Beirut</strong><br>Address: Center Sofil, Charles Malek Avenue<br>Achrafieh, Beirut, Lebanon<br>P.O.Box 166730<br>Telephone: +961-1-334-335, 200-786, 200-787<br>Email: <a href="mailto:singaporeconsulate@cyberia.net.lb">singaporeconsulate@cyberia.net.lb</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hours)</strong><br>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Israel and the Palestinian Territories on 23 September 2024. Read more here: <a href="https://www.mfa.gov.sg/tel-aviv">https://www.mfa.gov.sg/tel-aviv</a>. </p><p>---------------------------</p><p><strong>Travel Advisory for Israel and the Palestinian Territories</strong></p><p><strong>23 September 2024</strong></p><p>Singaporeans should avoid all travel to the Gaza Strip, the West Bank, and Israel’s borders with the Gaza Strip, Lebanon and Syria. Singaporeans should also avoid all non-essential travel to Israel in view of the ongoing conflict. Commercial airlines may also suspend their flights to Tel Aviv at short notice.</p><p>Singaporeans residing in Israel are advised to remain vigilant, monitor local developments closely, and adhere to the guidelines of the Israeli Home Front Command. They should also avoid areas known for public disturbances or where large crowds congregate, especially in the Old City and East Jerusalem including Haram al-Sharif/Temple Mount. They should take all necessary precautions for personal safety including purchasing comprehensive travel and medical insurance.</p><p>In addition, Singaporeans are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg/">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans are also advised to stay in touch with your family and friends so that they know you are safe. Those who need consular assistance while in Israel or the Palestinian Territories may contact the Singapore Embassy in Tel Aviv or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Embassy of the Republic of Singapore in Israel (Tel Aviv)</strong><br>Address: 28 HaArba’a Street, South Tower (19th floor), Tel Aviv 6473926, Israel</p><p>Telephone: +972 3 7289334<br>Fax: +972 3 7289340<br>Email: <a href="mailto:singemb_tlv@mfa.sg">singemb_tlv@mfa.sg</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hours)</strong></p><p>Address: Tanglin, Singapore 248163</p><p>Telephone: +65 6379 8800 / 8855</p><p>Fax: +65 6476 7302</p><p>Email: <a href="mailto:mfa_duty_office@mfa.gov.sg">mfa_duty_office@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the illegal coach parking along Connaught Drive and St Andrew's Road. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p><br> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Singapore Police Force (SPF) with regards to the traffic arrangement from 31 May to 2 June 2024. Please refer to the details <a href="https://www.police.gov.sg/media-room/news/20240529_traffic_and_security_arrangements_for_shangrila_dialogue">here</a>. </p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Ministry of Foreign Affairs (MFA), who has updated its travel advisory for New Caledonia on 19 May 2024. </p><p> </p><p>For more information, please refer to <a href="https://www.mfa.gov.sg/countries-regions/f/france/travel-page">MFA’s website</a>. </p><p> </p><p> </p><p>Regards, </p><p> </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p>There had been queries regarding the Occupational Progressive Wages (OPW) and training requirements for administrators and drivers.</p><p>To determine if your employees are covered under the OPW, please refer to the job responsibilities listed on the Ministry of Manpower's (MOM) <a href="https://www.mom.gov.sg/employment-practices/progressive-wage-model/occupational-pws-for-administrators-and-drivers">website</a>.</p><p>Thank you.</p><p>Singapore Tourism Board<br>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Lebanon on 18 October 2023. <br>Read more: <a href="https://go.gov.sg/20231018talebanon">https://go.gov.sg/20231018talebanon</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR LEBANON, 18 OCTOBER 2023</strong></p><p>In view of the volatile situation in the region, Singaporeans are advised to defer all travel to Lebanon. Singaporeans currently in Lebanon should leave the country as soon as possible via available commercial options. Singaporeans who choose to remain in Lebanon should remain vigilant,monitor local developments closely and heed the advice of the Lebanese government. They should also avoid travel to the Lebanon-Israel border areas, as well as avoid protests and large gatherings. </p><p>Singaporeans in Lebanon are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact them should the need arise. Those who need consular assistance while in Lebanon may contact the Singapore Honorary Consulate-General in Beirut or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Honorary Consulate-General of the Republic of Singapore in Beirut</strong></p><p>Address: Center Sofil, Charles Malek Avenue<br>Achrafieh, Beirut, Lebanon<br>P.O.Box 166730<br>Telephone: +961-1-334-335, 200-786, 200-787<br>Email: <a href="mailto:singaporeconsulate@cyberia.net.lb">singaporeconsulate@cyberia.net.lb</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong></p><p>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has issued the updated travel advisory for Israel and the Palestinian Territories.<br>Read more: <a href="https://go.gov.sg/20231010-utaisrael">https://go.gov.sg/20231010-utaisrael</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR ISRAEL AND THE PALESTINIAN TERRITORIES, 10 OCTOBER 2023</strong></p><p>As indicated in MFA’s previous Travel Advisory for Israel and the Palestinian Territories, which was last updated on 8 October, Singaporeans should avoid all travel to the Gaza Strip, the West Bank, and Israel’s borders with the Gaza Strip, Lebanon and Syria. Singaporeans should also avoid all non-essential travel to Israel in view of the ongoing conflict. </p><p>In view of the latest developments, Singaporeans travelling to or residing in Israel and the Palestinian Territories should leave Israel as soon as possible via available commercial options. Those who wish to remain in Israel are advised to remain vigilant, monitor local developments closely, and avoid areas known for public disturbances or where large crowds congregate, especially in the Old City and East Jerusalem including Haram al-Sharif/Temple Mount. They should take all necessary precautions for personal safety including purchasing comprehensive travel and medical insurance.</p><p>In addition, Singaporeans are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans are also advised to stay in touch with your family and friends so that they know you are safe. Those who need consular assistance while in Israel or the Palestinian Territories may contact the Singapore Embassy in Tel Aviv or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Embassy of the Republic of Singapore in Israel (Tel Aviv)</strong><br><br>Address: 28 HaArba’a Street, South Tower (19th floor), Tel Aviv 6473926, Israel<br>Tel: +972 3 7289334<br>Fax: +972 3 7289340<br>Email: <a href="mailto:singemb_tlv@mfa.sg">singemb_tlv@mfa.sg</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong><br><br>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 It has been brought to our attention that an individual named "Lim Chwee Cheng alias Alfred" has approached industry partners and members of public and claims to be a staff/representative of the Singapore Tourism Board and a licensed tourist guide.</p><p>2 STB would like to inform the industry that "Lim Chwee Cheng alias Alfred" is neither a staff/ representative of the Singapore Tourism Board nor a licensed tourist guide.</p><p>3 STB does not support any dealings with the individual based on such inaccurate claims.</p><p> </p><p>Yours faithfully, </p><p> </p><p>Travel Agents and Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 With the easing of Covid-19 border measures, tours and travels have resumed gradually in recent months. Singapore Customs would like to take the opportunity to update you on the Customs formalities and clearance procedures for inbound travellers and seek your co-operation to disseminate the information to your customers (i.e. travellers) for their compliance on their arrival in Singapore. You may consider doing so via your tour publicity materials or pre-tour briefings etc.</p><p>2 All arriving travellers including foreign visitors and returning residents are required to declare and pay the duty and Goods and Services Tax (GST) to bring in dutiable and GST payable goods exceeding their duty-free concession and GST import relief.</p><p>3 Travellers are granted GST import relief on new articles, souvenirs, gifts and food preparations (excluding intoxicating liquors, tobacco and goods imported for commercial purposes) brought into Singapore for their personal use or consumption. The relief amount is based on the value of goods the traveller brings in, and the duration that the traveller has spent outside Singapore. Travellers will have to pay GST on the value of the goods which is in excess of the GST import relief granted to them. You may refer to the Frequently Asked Questions at Annex A for more information.</p><p><strong>GST Import Relief*</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Time Spent Away from Singapore</strong></td><td style="border: 1px solid black"><strong>Value of Goods Granted GST Relief</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">48 hours or more</td><td style="border: 1px solid black">Up to S$500</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Less than 48 hours</td><td style="border: 1px solid black">Up to S$100</td></tr></tbody></table></figure><p>*Holders of a work permit, employment pass, student pass, dependent pass or long-term pass issued by the Singapore Government are not entitled to GST import relief.</p><p>4 Travellers are entitled to duty-free concession for liquors if the qualifying conditions are met. There is no duty-free concession and GST relief for all cigarettes and tobacco products brought into Singapore.</p><p><strong>Liquor Duty-Free Concession**</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Options</strong></td><td style="border: 1px solid black"><strong>Spirits</strong></td><td style="border: 1px solid black"><strong>Wine</strong></td><td style="border: 1px solid black"><strong>Beer</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">A</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">B</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">C</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">D</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">E</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td></tr></tbody></table></figure><p>**There is no duty-free concession on liquors for travellers arriving from Malaysia.</p><p>5 For convenience, travellers are encouraged to make an advance declaration and payment of the GST and/or duty using the Customs@SG web application. Alternatively, travellers can declare and pay the GST and/or duty for their goods at the Customs Tax Payment Office. Travellers are advised to keep the receipts of their overseas purchases to facilitate the computation and verification of tax payable in Singapore.</p><p> </p><p><strong>Annex A</strong></p><p><strong>Frequently Asked Questions</strong></p><p><strong>Q1. Why do I need to pay GST on my overseas purchases?</strong></p><p>A1. The Goods and Services Tax (GST) is a tax on the supply of goods and services in Singapore and on the importation of goods into Singapore. This means that GST is levied on goods supplied in Singapore, whether or not they are bought overseas or locally. The imposition of GST on goods imported into Singapore has been in force since 1 April 1994 when GST was implemented in Singapore. The practice is consistent with countries that levy a GST (also known as Value-Added Tax in some countries). All goods, whether from commercial shipments (i.e. shipping of goods) or hand-carried by travellers, are subject to GST at the prevailing rate.</p><p><strong>Q2. If I were to buy a branded bag for S$2,000 while holidaying overseas, and were to start using it during the trip, do I have to pay GST when I bring the bag home? If so, how is the GST computed?</strong></p><p>A2. Yes, the bag is subject to the prevailing GST rate of 8 per cent. If you have been away from Singapore for more than 48 hours, you will be entitled to a GST import relief amount of S$500. Therefore, the amount of GST that you will have to pay is S$120 [S$(2,000 - 500) x 8 per cent]. If you have been away from Singapore for less than 48 hours, you will be entitled to a GST import relief amount of S$100. Therefore, the amount of GST that you will have to pay is S$152 [S$(2,000 - 100) x 8 per cent].</p><p><strong>Q3. If I were to remove the price tag/packaging and use an item bought overseas immediately, is the item still subject to GST? Can it be considered a used article or personal belongings where GST import relief is granted?</strong></p><p>A3. The item in question is not considered as "used articles and personal belongings" and GST is payable if the value exceeds the GST import relief amount granted.</p><p><strong>Q4. If I already paid sales tax for an item purchased overseas and I did not claim tax refund, do I still have to pay GST?</strong></p><p>A4. GST is applicable on all items brought into Singapore regardless of whether foreign sales tax was paid for the item overseas, or whether the traveller has claimed tax refund for the item.</p><p><strong>Q5. If I were to receive a gift while overseas, how is the tax calculated since I will not have a receipt and will not be able to estimate the value of the gift?</strong></p><p>A5. If the receipt is not available, the value of the goods will be assessed based on the value of identical or similar goods when computing the GST payable.</p><p> </p><p>For more information, please refer to the following links.</p><ul><li>Customs Guide for Travellers: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/</a></li><li>Customs@SG Web Application: <a href="https://www.customs.gov.sg/eservices/customs-sg-web-application/">https://www.customs.gov.sg/eservices/customs-sg-web-application/</a></li><li>Duty-Free Concession and GST Import Relief: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/</a></li></ul><p> </p><p><strong>On behalf of the Singapore Customs,</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Travel Agent</p><p> </p><p>The Singapore Tourism Board is pleased to announce the roll-out of the digital version of your Travel Agent licence with effect from today. </p><p>From 15 September 2022, travel agents who have renewed their licence for 2023/2024 or updated your business details will be issued your new licence via TRUST. </p><p>Find out more about the new Travel Agent licence by clicking the links below and follow the steps to download and display your licence at your place of business.</p><p><strong>If you are due for licence renewal in 2023, your existing licence will remain valid and does not need to be converted.</strong></p><p>Please do not hesitate to contact us at <a href="mailto:stb_ta@stb.gov.sg">stb_ta@stb.gov.sg</a>, should you require more information. </p><p> </p><p>Yours Faithfully,</p><p>Travel Agents and Tourist Guides Division<br>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Travel Agents,</p><p>As part of the STB’s efforts to go digital and expedite licence issuance to travel agents, STB will be transiting towards the issuance of the Travel Agent licence in a downloadable digital format via TRUST from 15 September 2022. </p><p>Click on the infographic (as attached) to find out what you can expect. More information will be shared in the coming weeks. Please stay tuned.</p><p>Thank you.</p><p>Regards<br>Travel Agent Licensing and Regulatory Review Department</p>
Read MoreBulletin Board
<p>Dear Tour Operators and Tourist Guides,</p><p>The Virtual Tours Guide (as attached) is for industry practitioners who are considering embarking on virtual tours to expand their product offerings to reach a wider audience.</p><p>This Guide puts forth the opportunities and considerations of conducting virtual tours and helps industry practitioners to determine how virtual tours can be relevant for their businesses even as borders reopen and international travel resumes.</p><p>Yours faithfully,<br> </p><p>Travel Agents and Tourist Guides Division<br>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>The Ministry of Health (MOH) advises travellers to take the following preventive measures when travelling to the Middle East region.</p><p> </p><p><strong>PRE-TRAVEL PREPARATIONS</strong></p><ul><li>Consult your healthcare provider prior to travel.</li><li>Check on vaccination requirements and take all required vaccines.</li><li>Be up-to-date with vaccinations in the National Adult Immunisation Schedule (NAIS) or National Childhood Immunisation Schedule (NCIS) and routine vaccines.</li><li>Be aware of the situation in countries you intend to travel to.</li></ul><p> </p><p><strong>VACCINATION REQUIREMENTS AND RECOMMENDATIONS</strong></p><p>Travellers are advised to check the entry requirements imposed by the countries they intend to travel to. Travellers are also recommended to be up-to-date with vaccinations in the NAIS or NCIS.</p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Vaccine</strong></td><td style="border: 1px solid black"><strong>Vaccination details</strong></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Requirement</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">COVID-19 vaccine</td><td style="border: 1px solid black"><p>Entry requirement to some countries in the Middle East region[1].</p><p>COVID-19 vaccination is free for all Singaporeans and long-term residents in Singapore. The vaccination is especially important for the elderly and other vulnerable groups (e.g. pregnant women, persons with comorbidities) as they are at high risk of severe disease. For more information on COVID-19 vaccination, please visit <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs">https://www.moh.gov.sg/covid-19/vaccination/faqs</a>.</p></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Recommended</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Influenza vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children aged 6 months to below 5 years, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions or indications. All other travellers may also consider getting the influenza vaccination prior to travel.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Pneumococcal vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children below 5 years of age, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Routine vaccines</td><td style="border: 1px solid black">Other nationally recommended vaccinations include <strong>measles, mumps and rubella (MMR) and varicella</strong> vaccinations (for children and adults), and <strong>diphtheria and polio</strong> vaccinations (for children).</td></tr><tr style="border: 1px solid black"><td colspan="2"><p>Subsidies are available for eligible Singaporeans for nationally recommended vaccinations. Please consult your doctor for further advice regarding the above vaccinations or on other travel-related vaccinations prior to travel.</p><p>For more information on nationally recommended vaccinations, please visit the HealthHub at: <a href="https://www.healthhub.sg/programmes/163/vaccinate ">https://www.healthhub.sg/programmes/163/vaccinate </a></p></td></tr></tbody></table></figure><p><br><strong>GENERAL HEALTH ADVICE</strong></p><ul><li>Observe good personal hygiene at all times.</li><li>Practise frequent hand washing (e.g. before handling food or eating, after going to toilet, or when hands are soiled).</li><li>Adopt good food safety and hygiene practices and avoid consuming raw and unpasteurised milk, undercooked meats, or food prepared under unsanitary conditions, and properly washing fruits and vegetables before eating them.</li><li>Avoid close contact with persons who are unwell, such as those suffering from respiratory infections.</li><li>Avoid contact with camels and other animals, including not visiting camel farms. If contact has been made, thoroughly wash hands with soap.</li><li>Avoid visiting healthcare institutions in the Middle East unless it is necessary to do so as part of accessing medical care.</li><li>Travellers are advised to wear masks (i.e. surgical masks) especially when in crowded places.</li><li>Wear a surgical mask and seek medical attention promptly if you become unwell while travelling or within 2 weeks after returning to Singapore, and inform the doctor of your travel history.</li></ul><p> </p><p><strong>OTHER HEALTH ALERT(S)</strong></p><p><strong>Middle East Respiratory Syndrome (MERS)</strong></p><p>Middle East Respiratory Syndrome (MERS) is viral illness caused by the Middle East Respiratory Syndrome Coronavirus (MERS-CoV). Since 2012, the World Health Organization (WHO) has recorded more than 2600 cases of MERS-CoV infection in 27 countries, mainly in the Middle East region[2]. Majority of the cases were reported in Saudi Arabia, with recent cases in 2022 reported in Saudi Arabia, Qatar and Oman.</p><p>Symptoms of MERS-CoV infection include fever, cough and shortness of breath. MERS-CoV infection may result in severe illness and complications, such as pneumonia, and death occurs in about a third of infected individuals. The virus is present in infected dromedary camels, and can spread to humans through contact with infected animals or contaminated animal products. It may also spread through close contact with infected persons.</p><p>For the latest update on the Health Advisory, please refer to <a href="https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)">https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)</a></p><p> </p><p>[1] Please visit MFA’s website for details on the prevailing requirements for entry into the different countries: <a href="https://www.mfa.gov.sg/Where-Are-You-Travelling-To ">https://www.mfa.gov.sg/Where-Are-You-Travelling-To </a></p><p>[2] For the latest update, please refer to WHO’s website at: <a href="https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers">https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers</a></p><p> </p><p><strong>On behalf of the Ministry of Health (MOH),</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the use of the bus stop outside Marina Bay Sands Convention Centre. </p><p>Please refer to the attached circular for details.</p><p> </p><p>Regards, <br>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to illegal parking along Esplanade Drive towards Collyer Quay. </p><p>Please refer to attached circular for details.</p><p> </p><p>Regards, <br>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p><br> </p><p>The TRUST system will be undergoing maintenance, and will not be available from 20 Dec (Fri), 2000 hrs to 21 Dec (Sat), 2300 hrs.</p><p>We apologise for any inconvenience caused and thank you for your understanding.</p><p><br> </p><p>Thank you.</p><p>Travel Agents and Tourist Guides Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Travel Agent, </p><p> </p><p>On 8 April 2020, in response to the Covid-19 crisis, STB amended the Travel Agents Regulations 2017 (TAR) to:</p><p>a) Reduce the minimum net value requirement by 90%; and</p><p>b) Allow the submission of Auditor Certified Accounts (CAs) in lieu of Audited Statement of Accounts (AA).</p><p> </p><p>2 With the protracted Covid situation, these requirements were extended twice, in December 2020 and December 2021.</p><p> </p><p>3 With the reopening of borders, travel volume has seen a gradual recovery. As such, STB will be adjusting the minimum net value requirement accordingly. As such, </p><p>a) With effect from 1 January 2023, the reduction in the minimum net value requirement will be adjusted to 60%, or $40,000 for general licensees and $20,000 for niche licensees up to 31 December 2023. </p><p>b) However, you may continue to submit Auditor Certified Accounts (CAs) (reported in accordance with the <a href="https://isca.org.sg/standards-guidance/audit-assurance/standards-and-guidance/singapore-standards-on-review-engagements-(ssres)">Singapore Standard on Review Engagement - SSRE 2400</a> by an independent auditor) in lieu of AA for the financial year ending on or after 1 March 2023.</p><p> </p><p>4 You will be given <strong>until 30 June 2023 </strong>to do any necessary top-ups to meet the revised requirement mentioned in para 3(a) above. </p><p> </p><p>5 These measures will be reviewed and amended further, in accordance with the pace of tourism recovery. </p><p> </p><p>6 Please refer to the attachment below to read the full subsidiary legislation supplement. Alternatively, you may wish to visit the Electronic Gazette website <a href="http://www.egazette.com.sg/gazetteViewDetail.aspx?ct=sls&subscriber=0">here</a> and click on "Travel Agents Act 1975 - Travel Agents (Amendment) Regulations 2022".</p><p> </p><p>7 For any queries, please contact STB at stb_ta@stb.gov.sg. Thank you.</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p>The Ministry of Foreign Affairs (MFA) has issued a Travel Notice on Indonesia on 13 November 2024. </p><p>Read more: <a href="https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page">https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page</a></p><p> </p><p><strong>TRAVEL NOTICE: ERUPTION OF MOUNT LEWOTOBI LAKI-LAKI</strong></p><p><strong>13 November 2024 </strong></p><p>Since the recent eruption of Mount Lewotobi Laki-Laki Eruption on 12 November 2024, the Indonesian authorities have placed the alert-level for Mount Semeru at Level 4 (Awas or Warning) and advised residents not to carry out any activities within 7km from the crater and within a 9km radius toward the southwest to northwest sector. There have also been reports of flight cancellations and closure of airports in the surrounding areas.</p><p>Singaporeans in the area should monitor these developments closely and adhere to local advisories.</p><p>The local authorities have set up the Tourist Information Center (TIC) in Labuan Bajo to assist travellers affected by the eruption. The TIC can be contacted via Whatsapp at +62 81138794555.</p><p>Given the volcanic activity of Mount Lewotobi Laki-Laki and the related travel disruptions, Singaporeans should check on advisories issued by Indonesia’s Volcanology and Geological Disaster Mitigation Agency (PVMBG) at <a href="https://vsi.esdm.go.id/">https://vsi.esdm.go.id/</a> and contact their airline for updates before their travel. They should take necessary precautions for their personal safety and e-Register with MFA immediately at <a href="https://eregister.mfa.gov.sg/">https://eregister.mfa.gov.sg/</a> if they have not done so. Those in need of consular assistance may contact the Singapore Embassy in Jakarta or the Ministry of Foreign Affairs Duty Office at:<br><br><strong>Embassy of the Republic of Singapore in Jakarta</strong><br>Tel: +62 (21) 2995 0400 during office hours, or the 24-hour hotline +62 811 863 348 for emergencies outside of office hours<br><br><strong>Ministry of Foreign Affairs Duty Office (24-hours)</strong><br>Tel: +65 6379 8800/6379 8855</p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry's attention on the yellow fever vaccination requirement. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to Illegal parking along Esplanade drive at Jubilee Bridge. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This is a joint STB-LTA advisory notice regarding the increasing presence of foreign-registered vehicles offering illegal point-to-point (P2P) transportation services and unlicensed tourist guiding activity in Singapore. </p><p>Please refer to attached advisory notice. </p><p><br> </p><p>Regards,</p><p>Travel Agents and Tourist Guide Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to Illegal parking along Esplanade drive at Jubilee Bridge. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry's attention to raise awareness among travellers on the Mpox situation.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the illegal coach parking along Connaught Drive and St Andrew's Road. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p><br> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA). LTA is seeking the industry's attention on rules and guidelines for safe cycling.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry’s attention on the Singapore’s yellow fever vaccination requirement.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>[Edited on 18 March 2024]</p><p> </p><p>Dear Industry Partners</p><p> </p><p>This advisory is sent on behalf of Marina Bay Sands.</p><p> </p><p>Please refer to the attachments below for more information.</p><p> </p><p>If you have further queries, please contact Marina Bay Sands at email: inquiries@marinabaysands.com or call +65 6688 8868.</p><p> </p><p>Thank you for your attention to this matter.</p><p> </p><p>Regards</p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>[Edited on 3 Feb 2024]</p><p> </p><p>Dear Industry Partners,</p><p>This circular is sent on behalf of the Nanyang Technological University (NTU). The institution is seeking the industry's attention on the matter. </p><p> </p><p>Regards</p><p>Travel Agents & Tourist Guides Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p>There had been queries regarding the Occupational Progressive Wages (OPW) and training requirements for administrators and drivers.</p><p>To determine if your employees are covered under the OPW, please refer to the job responsibilities listed on the Ministry of Manpower's (MOM) <a href="https://www.mom.gov.sg/employment-practices/progressive-wage-model/occupational-pws-for-administrators-and-drivers">website</a>.</p><p>Thank you.</p><p>Singapore Tourism Board<br>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Travel Agency,</p><p> </p><p><strong>REMINDER ON REQUIREMENT FOR A VALID YELLOW FEVER VACCINATION CERTIFICATE FOR TRAVELLERS ARRIVING FROM COUNTRIES WITH RISK OF YELLOW FEVER TRANSMISSION</strong></p><p> </p><p>1. We would like to remind travel agencies about Singapore’s yellow fever vaccination requirements for travellers. Yellow fever is a mosquito-borne acute viral haemorrhagic disease which is caused by the yellow fever virus. Although Singapore is free from yellow fever, we remain at risk of importation and transmission of the virus, given our position as a trade and travel hub and the presence of the mosquito vector. In 2023, more than 1000 at-risk travellers without valid yellow fever vaccinations were detected in Singapore. </p><p>2. All travellers, including Singapore residents, with travel history to countries with risk of yellow fever transmission in the six days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate and present it to the Immigration and Checkpoints Authority (ICA) officer upon arrival to Singapore. The current list of countries with risk of yellow fever transmission are provided in the annex. Please note that the requirement to have a valid yellow fever vaccination certificate applies to travellers who visited any area, region or city in the countries listed in the annex. The certificate is also required for travellers with more than 12 hours airport transit in these countries.</p><p>3. The International Certificate of Vaccination for yellow fever is only considered valid 10 days after vaccination and the validity lasts for the life of the person vaccinated. <strong>Travel agencies should inform travellers intending to visit countries with risk of yellow fever transmission to receive the yellow fever vaccine at least 10 days prior to their travel.</strong> </p><p>4. Travellers without a valid yellow fever vaccination certificate (e.g. unvaccinated individuals, including those who are ineligible to receive the vaccination, and travellers whose certificate has yet to become valid) are liable to be quarantined under Section 31 of the Infectious Disease Act, for up to six days upon arrival in Singapore. Quarantine must be served at designated vector-free government quarantine facility.</p><p>5. You may also refer to MOH website [https://www.moh.gov.sg/diseases-updates/yellow-fever] for more information on yellow fever.</p><p>Thank you.</p><p>============</p><p><strong>ANNEX : </strong>Countries with risk of yellow fever transmission, correct as of 18 November 2022</p><p><strong>Africa</strong></p><p> </p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Angola</td><td style="border: 1px solid black">Equatorial Guinea</td><td style="border: 1px solid black">Mauritania</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Benin</td><td style="border: 1px solid black">Ethiopia</td><td style="border: 1px solid black">Niger</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Burkina Faso</td><td style="border: 1px solid black">Gabon</td><td style="border: 1px solid black">Nigeria</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Burundi</td><td style="border: 1px solid black">Gambia</td><td style="border: 1px solid black">Senegal</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Cameroon</td><td style="border: 1px solid black">Ghana</td><td style="border: 1px solid black">Sierra Leone</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Central African Republic</td><td style="border: 1px solid black">Guinea</td><td style="border: 1px solid black">South Sudan</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Chad</td><td style="border: 1px solid black">Guinea-Bissau</td><td style="border: 1px solid black">Sudan</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Congo</td><td style="border: 1px solid black">Kenya</td><td style="border: 1px solid black">Togo</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Cote d’lvoire</td><td style="border: 1px solid black">Liberia</td><td style="border: 1px solid black">Uganda</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Democratic Republic of the Congo</td><td style="border: 1px solid black">Mali</td><td style="border: 1px solid black"> </td></tr></tbody></table></figure><p><strong>Latin America</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Argentina</td><td style="border: 1px solid black">French Guiana</td><td style="border: 1px solid black">Peru</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Bolivia</td><td style="border: 1px solid black">Guyana</td><td style="border: 1px solid black">Suriname</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Brazil</td><td style="border: 1px solid black">Panama</td><td style="border: 1px solid black">Trinidad and Tobago</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Colombia</td><td style="border: 1px solid black">Paraguay</td><td style="border: 1px solid black">Venezuela</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Ecuador</td><td style="border: 1px solid black"> </td><td style="border: 1px solid black"> </td></tr></tbody></table></figure>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Lebanon on 18 October 2023. <br>Read more: <a href="https://go.gov.sg/20231018talebanon">https://go.gov.sg/20231018talebanon</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR LEBANON, 18 OCTOBER 2023</strong></p><p>In view of the volatile situation in the region, Singaporeans are advised to defer all travel to Lebanon. Singaporeans currently in Lebanon should leave the country as soon as possible via available commercial options. Singaporeans who choose to remain in Lebanon should remain vigilant,monitor local developments closely and heed the advice of the Lebanese government. They should also avoid travel to the Lebanon-Israel border areas, as well as avoid protests and large gatherings. </p><p>Singaporeans in Lebanon are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact them should the need arise. Those who need consular assistance while in Lebanon may contact the Singapore Honorary Consulate-General in Beirut or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Honorary Consulate-General of the Republic of Singapore in Beirut</strong></p><p>Address: Center Sofil, Charles Malek Avenue<br>Achrafieh, Beirut, Lebanon<br>P.O.Box 166730<br>Telephone: +961-1-334-335, 200-786, 200-787<br>Email: <a href="mailto:singaporeconsulate@cyberia.net.lb">singaporeconsulate@cyberia.net.lb</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong></p><p>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has issued the updated travel advisory for Israel and the Palestinian Territories.<br>Read more: <a href="https://go.gov.sg/20231010-utaisrael">https://go.gov.sg/20231010-utaisrael</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR ISRAEL AND THE PALESTINIAN TERRITORIES, 10 OCTOBER 2023</strong></p><p>As indicated in MFA’s previous Travel Advisory for Israel and the Palestinian Territories, which was last updated on 8 October, Singaporeans should avoid all travel to the Gaza Strip, the West Bank, and Israel’s borders with the Gaza Strip, Lebanon and Syria. Singaporeans should also avoid all non-essential travel to Israel in view of the ongoing conflict. </p><p>In view of the latest developments, Singaporeans travelling to or residing in Israel and the Palestinian Territories should leave Israel as soon as possible via available commercial options. Those who wish to remain in Israel are advised to remain vigilant, monitor local developments closely, and avoid areas known for public disturbances or where large crowds congregate, especially in the Old City and East Jerusalem including Haram al-Sharif/Temple Mount. They should take all necessary precautions for personal safety including purchasing comprehensive travel and medical insurance.</p><p>In addition, Singaporeans are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans are also advised to stay in touch with your family and friends so that they know you are safe. Those who need consular assistance while in Israel or the Palestinian Territories may contact the Singapore Embassy in Tel Aviv or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Embassy of the Republic of Singapore in Israel (Tel Aviv)</strong><br><br>Address: 28 HaArba’a Street, South Tower (19th floor), Tel Aviv 6473926, Israel<br>Tel: +972 3 7289334<br>Fax: +972 3 7289340<br>Email: <a href="mailto:singemb_tlv@mfa.sg">singemb_tlv@mfa.sg</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong><br><br>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partner, </p><p>STB’s Arts and Cultural Precincts team has developed storybanks of Little India Heritage and Progressive brands. These stories are aimed at equipping the industry with updated information for the purpose of itinerary planning and live storytelling, and are included as PDFs below. </p><p>Additionally, you may also wish to check out the following:</p><ol><li>Our <a href="https://tih.stb.gov.sg/content/tih/en/home.html">Tourism & Information Services Hub</a> (TIH), a one-stop digital resource hub that keeps you up-to-date with content on Singapore’s tourism offerings, travel guides and much more;</li><li><a href="https://chinatown.sg/history-of-chinatown/">Chinatown Business Association's (CBA) website</a> documenting the history of Chinatown and its various areas;</li><li><a href="https://www.roots.gov.sg/places/places%20landing/trails/Kampong-Gelam-Citizen-Engagement-Project">Roots</a>, mapping of heritage businesses within the Kampong Gelam precinct.</li></ol><p>We hope that you will find them useful in your efforts to deliver quality content curation. Thank you. </p><p>On behalf of Arts and Cultural Precincts, </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 It has been brought to our attention that an individual named "Lim Chwee Cheng alias Alfred" has approached industry partners and members of public and claims to be a staff/representative of the Singapore Tourism Board and a licensed tourist guide.</p><p>2 STB would like to inform the industry that "Lim Chwee Cheng alias Alfred" is neither a staff/ representative of the Singapore Tourism Board nor a licensed tourist guide.</p><p>3 STB does not support any dealings with the individual based on such inaccurate claims.</p><p> </p><p>Yours faithfully, </p><p> </p><p>Travel Agents and Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>Dear Industry Partner,</p><p> </p><p>With the increased popularity of cycling as well as cycling tours, the Land Transport Authority (LTA) wishes to share some rules pertaining to cycling on paths and roads, which you may find useful when conducting cycling tours. Please refer to the attachment for more information.</p><p> </p><p>Thank you.</p><p> </p><p>On behalf of Land Transport Authority,</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 With the easing of Covid-19 border measures, tours and travels have resumed gradually in recent months. Singapore Customs would like to take the opportunity to update you on the Customs formalities and clearance procedures for inbound travellers and seek your co-operation to disseminate the information to your customers (i.e. travellers) for their compliance on their arrival in Singapore. You may consider doing so via your tour publicity materials or pre-tour briefings etc.</p><p>2 All arriving travellers including foreign visitors and returning residents are required to declare and pay the duty and Goods and Services Tax (GST) to bring in dutiable and GST payable goods exceeding their duty-free concession and GST import relief.</p><p>3 Travellers are granted GST import relief on new articles, souvenirs, gifts and food preparations (excluding intoxicating liquors, tobacco and goods imported for commercial purposes) brought into Singapore for their personal use or consumption. The relief amount is based on the value of goods the traveller brings in, and the duration that the traveller has spent outside Singapore. Travellers will have to pay GST on the value of the goods which is in excess of the GST import relief granted to them. You may refer to the Frequently Asked Questions at Annex A for more information.</p><p><strong>GST Import Relief*</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Time Spent Away from Singapore</strong></td><td style="border: 1px solid black"><strong>Value of Goods Granted GST Relief</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">48 hours or more</td><td style="border: 1px solid black">Up to S$500</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Less than 48 hours</td><td style="border: 1px solid black">Up to S$100</td></tr></tbody></table></figure><p>*Holders of a work permit, employment pass, student pass, dependent pass or long-term pass issued by the Singapore Government are not entitled to GST import relief.</p><p>4 Travellers are entitled to duty-free concession for liquors if the qualifying conditions are met. There is no duty-free concession and GST relief for all cigarettes and tobacco products brought into Singapore.</p><p><strong>Liquor Duty-Free Concession**</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Options</strong></td><td style="border: 1px solid black"><strong>Spirits</strong></td><td style="border: 1px solid black"><strong>Wine</strong></td><td style="border: 1px solid black"><strong>Beer</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">A</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">B</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">C</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">D</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">E</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td></tr></tbody></table></figure><p>**There is no duty-free concession on liquors for travellers arriving from Malaysia.</p><p>5 For convenience, travellers are encouraged to make an advance declaration and payment of the GST and/or duty using the Customs@SG web application. Alternatively, travellers can declare and pay the GST and/or duty for their goods at the Customs Tax Payment Office. Travellers are advised to keep the receipts of their overseas purchases to facilitate the computation and verification of tax payable in Singapore.</p><p> </p><p><strong>Annex A</strong></p><p><strong>Frequently Asked Questions</strong></p><p><strong>Q1. Why do I need to pay GST on my overseas purchases?</strong></p><p>A1. The Goods and Services Tax (GST) is a tax on the supply of goods and services in Singapore and on the importation of goods into Singapore. This means that GST is levied on goods supplied in Singapore, whether or not they are bought overseas or locally. The imposition of GST on goods imported into Singapore has been in force since 1 April 1994 when GST was implemented in Singapore. The practice is consistent with countries that levy a GST (also known as Value-Added Tax in some countries). All goods, whether from commercial shipments (i.e. shipping of goods) or hand-carried by travellers, are subject to GST at the prevailing rate.</p><p><strong>Q2. If I were to buy a branded bag for S$2,000 while holidaying overseas, and were to start using it during the trip, do I have to pay GST when I bring the bag home? If so, how is the GST computed?</strong></p><p>A2. Yes, the bag is subject to the prevailing GST rate of 8 per cent. If you have been away from Singapore for more than 48 hours, you will be entitled to a GST import relief amount of S$500. Therefore, the amount of GST that you will have to pay is S$120 [S$(2,000 - 500) x 8 per cent]. If you have been away from Singapore for less than 48 hours, you will be entitled to a GST import relief amount of S$100. Therefore, the amount of GST that you will have to pay is S$152 [S$(2,000 - 100) x 8 per cent].</p><p><strong>Q3. If I were to remove the price tag/packaging and use an item bought overseas immediately, is the item still subject to GST? Can it be considered a used article or personal belongings where GST import relief is granted?</strong></p><p>A3. The item in question is not considered as "used articles and personal belongings" and GST is payable if the value exceeds the GST import relief amount granted.</p><p><strong>Q4. If I already paid sales tax for an item purchased overseas and I did not claim tax refund, do I still have to pay GST?</strong></p><p>A4. GST is applicable on all items brought into Singapore regardless of whether foreign sales tax was paid for the item overseas, or whether the traveller has claimed tax refund for the item.</p><p><strong>Q5. If I were to receive a gift while overseas, how is the tax calculated since I will not have a receipt and will not be able to estimate the value of the gift?</strong></p><p>A5. If the receipt is not available, the value of the goods will be assessed based on the value of identical or similar goods when computing the GST payable.</p><p> </p><p>For more information, please refer to the following links.</p><ul><li>Customs Guide for Travellers: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/</a></li><li>Customs@SG Web Application: <a href="https://www.customs.gov.sg/eservices/customs-sg-web-application/">https://www.customs.gov.sg/eservices/customs-sg-web-application/</a></li><li>Duty-Free Concession and GST Import Relief: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/</a></li></ul><p> </p><p><strong>On behalf of the Singapore Customs,</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Travel Agent</p><p> </p><p>The Singapore Tourism Board is pleased to announce the roll-out of the digital version of your Travel Agent licence with effect from today. </p><p>From 15 September 2022, travel agents who have renewed their licence for 2023/2024 or updated your business details will be issued your new licence via TRUST. </p><p>Find out more about the new Travel Agent licence by clicking the links below and follow the steps to download and display your licence at your place of business.</p><p><strong>If you are due for licence renewal in 2023, your existing licence will remain valid and does not need to be converted.</strong></p><p>Please do not hesitate to contact us at <a href="mailto:stb_ta@stb.gov.sg">stb_ta@stb.gov.sg</a>, should you require more information. </p><p> </p><p>Yours Faithfully,</p><p>Travel Agents and Tourist Guides Division<br>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Travel Agents,</p><p>As part of the STB’s efforts to go digital and expedite licence issuance to travel agents, STB will be transiting towards the issuance of the Travel Agent licence in a downloadable digital format via TRUST from 15 September 2022. </p><p>Click on the infographic (as attached) to find out what you can expect. More information will be shared in the coming weeks. Please stay tuned.</p><p>Thank you.</p><p>Regards<br>Travel Agent Licensing and Regulatory Review Department</p>
Read MoreBulletin Board
<p>Dear Travel Agents</p><p>As part of our continued efforts to serve your better, we have reviewed the current service standards.<br>Please find the revised below.</p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Licensing Services</strong></td><td style="border: 1px solid black"><strong> Service Standards</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Email Enquiry</td><td style="border: 1px solid black"> Reply within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Call request / Missed calls</td><td style="border: 1px solid black"> Return call within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Business Entity Details Update</td><td style="border: 1px solid black"> Up to 5 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of New Licence Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of Renewal Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website, including payment of any outstanding fines, composition sums and financial penalties. </td></tr></tbody></table></figure><p>We do seek your patience and understanding if more time is required for complex enquiries/applications.<br>Thank you.<br><br>Yours faithfully,</p><p> </p><p>Travel Agents and Tourist Guides Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Travel Agents,</p><p>This circular is to update on some changes to the Business Improvement Fund and Experience Step-Up Fund.</p><p> </p><p><strong>Business Improvement Fund (BIF)</strong></p><p>With effect from 1 Apr 2022, the BIF has been expanded to support sustainability initiatives. This is to help tourism companies build resource efficiencies, pivot business models to enhance competitiveness, and scale up the adoption and development of sustainable solutions.</p><p>Examples of supportable sustainability projects include:</p><ul><li>Sustainability strategy projects (e.g. development of Environmental, Social and Governance reporting framework, sustainability risk assessment) </li><li>Adoption of internationally-recognised sustainability certification and/or standards</li><li>Development of resource-efficient solutions to improve sustainability performance</li><li>Adoption and development of new, innovative, and sustainable products, services or solutions</li></ul><p>More information about the BIF can be found here: <a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html</a></p><p> </p><p><strong>Experience Step-Up Fund (ESF)</strong></p><p>In addition to the development of physical tour products, the ESF now supports the development of new virtual tour products and experiences as well, subject to STB’s assessment. Qualifying costs may include third-party project-related costs such as professional services, hardware/equipment and software, materials and consumables, production, marketing costs, and internal manpower costs.</p><p>More information about the ESF can be found here: </p><p><a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html</a></p>
Read MoreBulletin Board
<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email TRUST_Helpdesk@tele-centre.com</p>
Read MoreBulletin Board
Dear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreBulletin Board
<p>The Ministry of Health (MOH) advises travellers to take the following preventive measures when travelling to the Middle East region.</p><p> </p><p><strong>PRE-TRAVEL PREPARATIONS</strong></p><ul><li>Consult your healthcare provider prior to travel.</li><li>Check on vaccination requirements and take all required vaccines.</li><li>Be up-to-date with vaccinations in the National Adult Immunisation Schedule (NAIS) or National Childhood Immunisation Schedule (NCIS) and routine vaccines.</li><li>Be aware of the situation in countries you intend to travel to.</li></ul><p> </p><p><strong>VACCINATION REQUIREMENTS AND RECOMMENDATIONS</strong></p><p>Travellers are advised to check the entry requirements imposed by the countries they intend to travel to. Travellers are also recommended to be up-to-date with vaccinations in the NAIS or NCIS.</p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Vaccine</strong></td><td style="border: 1px solid black"><strong>Vaccination details</strong></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Requirement</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">COVID-19 vaccine</td><td style="border: 1px solid black"><p>Entry requirement to some countries in the Middle East region[1].</p><p>COVID-19 vaccination is free for all Singaporeans and long-term residents in Singapore. The vaccination is especially important for the elderly and other vulnerable groups (e.g. pregnant women, persons with comorbidities) as they are at high risk of severe disease. For more information on COVID-19 vaccination, please visit <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs">https://www.moh.gov.sg/covid-19/vaccination/faqs</a>.</p></td></tr><tr style="border: 1px solid black"><td colspan="2"><i>Recommended</i></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Influenza vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children aged 6 months to below 5 years, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions or indications. All other travellers may also consider getting the influenza vaccination prior to travel.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Pneumococcal vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children below 5 years of age, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Routine vaccines</td><td style="border: 1px solid black">Other nationally recommended vaccinations include <strong>measles, mumps and rubella (MMR) and varicella</strong> vaccinations (for children and adults), and <strong>diphtheria and polio</strong> vaccinations (for children).</td></tr><tr style="border: 1px solid black"><td colspan="2"><p>Subsidies are available for eligible Singaporeans for nationally recommended vaccinations. Please consult your doctor for further advice regarding the above vaccinations or on other travel-related vaccinations prior to travel.</p><p>For more information on nationally recommended vaccinations, please visit the HealthHub at: <a href="https://www.healthhub.sg/programmes/163/vaccinate ">https://www.healthhub.sg/programmes/163/vaccinate </a></p></td></tr></tbody></table></figure><p><br><strong>GENERAL HEALTH ADVICE</strong></p><ul><li>Observe good personal hygiene at all times.</li><li>Practise frequent hand washing (e.g. before handling food or eating, after going to toilet, or when hands are soiled).</li><li>Adopt good food safety and hygiene practices and avoid consuming raw and unpasteurised milk, undercooked meats, or food prepared under unsanitary conditions, and properly washing fruits and vegetables before eating them.</li><li>Avoid close contact with persons who are unwell, such as those suffering from respiratory infections.</li><li>Avoid contact with camels and other animals, including not visiting camel farms. If contact has been made, thoroughly wash hands with soap.</li><li>Avoid visiting healthcare institutions in the Middle East unless it is necessary to do so as part of accessing medical care.</li><li>Travellers are advised to wear masks (i.e. surgical masks) especially when in crowded places.</li><li>Wear a surgical mask and seek medical attention promptly if you become unwell while travelling or within 2 weeks after returning to Singapore, and inform the doctor of your travel history.</li></ul><p> </p><p><strong>OTHER HEALTH ALERT(S)</strong></p><p><strong>Middle East Respiratory Syndrome (MERS)</strong></p><p>Middle East Respiratory Syndrome (MERS) is viral illness caused by the Middle East Respiratory Syndrome Coronavirus (MERS-CoV). Since 2012, the World Health Organization (WHO) has recorded more than 2600 cases of MERS-CoV infection in 27 countries, mainly in the Middle East region[2]. Majority of the cases were reported in Saudi Arabia, with recent cases in 2022 reported in Saudi Arabia, Qatar and Oman.</p><p>Symptoms of MERS-CoV infection include fever, cough and shortness of breath. MERS-CoV infection may result in severe illness and complications, such as pneumonia, and death occurs in about a third of infected individuals. The virus is present in infected dromedary camels, and can spread to humans through contact with infected animals or contaminated animal products. It may also spread through close contact with infected persons.</p><p>For the latest update on the Health Advisory, please refer to <a href="https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)">https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)</a></p><p> </p><p>[1] Please visit MFA’s website for details on the prevailing requirements for entry into the different countries: <a href="https://www.mfa.gov.sg/Where-Are-You-Travelling-To ">https://www.mfa.gov.sg/Where-Are-You-Travelling-To </a></p><p>[2] For the latest update, please refer to WHO’s website at: <a href="https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers">https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers</a></p><p> </p><p><strong>On behalf of the Ministry of Health (MOH),</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the use of the bus stop outside Marina Bay Sands Convention Centre. </p><p>Please refer to the attached circular for details.</p><p> </p><p>Regards, <br>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to illegal parking along Esplanade Drive towards Collyer Quay. </p><p>Please refer to attached circular for details.</p><p> </p><p>Regards, <br>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p><br> </p><p>The TRUST system will be undergoing maintenance, and will not be available from 20 Dec (Fri), 2000 hrs to 21 Dec (Sat), 2300 hrs.</p><p>We apologise for any inconvenience caused and thank you for your understanding.</p><p><br> </p><p>Thank you.</p><p>Travel Agents and Tourist Guides Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p>The Ministry of Foreign Affairs (MFA) has issued a Travel Notice on Indonesia on 13 November 2024. </p><p>Read more: <a href="https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page">https://www.mfa.gov.sg/countries-regions/i/indonesia/travel-page</a></p><p> </p><p><strong>TRAVEL NOTICE: ERUPTION OF MOUNT LEWOTOBI LAKI-LAKI</strong></p><p><strong>13 November 2024 </strong></p><p>Since the recent eruption of Mount Lewotobi Laki-Laki Eruption on 12 November 2024, the Indonesian authorities have placed the alert-level for Mount Semeru at Level 4 (Awas or Warning) and advised residents not to carry out any activities within 7km from the crater and within a 9km radius toward the southwest to northwest sector. There have also been reports of flight cancellations and closure of airports in the surrounding areas.</p><p>Singaporeans in the area should monitor these developments closely and adhere to local advisories.</p><p>The local authorities have set up the Tourist Information Center (TIC) in Labuan Bajo to assist travellers affected by the eruption. The TIC can be contacted via Whatsapp at +62 81138794555.</p><p>Given the volcanic activity of Mount Lewotobi Laki-Laki and the related travel disruptions, Singaporeans should check on advisories issued by Indonesia’s Volcanology and Geological Disaster Mitigation Agency (PVMBG) at <a href="https://vsi.esdm.go.id/">https://vsi.esdm.go.id/</a> and contact their airline for updates before their travel. They should take necessary precautions for their personal safety and e-Register with MFA immediately at <a href="https://eregister.mfa.gov.sg/">https://eregister.mfa.gov.sg/</a> if they have not done so. Those in need of consular assistance may contact the Singapore Embassy in Jakarta or the Ministry of Foreign Affairs Duty Office at:<br><br><strong>Embassy of the Republic of Singapore in Jakarta</strong><br>Tel: +62 (21) 2995 0400 during office hours, or the 24-hour hotline +62 811 863 348 for emergencies outside of office hours<br><br><strong>Ministry of Foreign Affairs Duty Office (24-hours)</strong><br>Tel: +65 6379 8800/6379 8855</p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA),</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry's attention on the yellow fever vaccination requirement. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to Illegal parking along Esplanade drive at Jubilee Bridge. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This is a joint STB-LTA advisory notice regarding the increasing presence of foreign-registered vehicles offering illegal point-to-point (P2P) transportation services and unlicensed tourist guiding activity in Singapore. </p><p>Please refer to attached advisory notice. </p><p><br> </p><p>Regards,</p><p>Travel Agents and Tourist Guide Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p><br>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to Illegal parking along Esplanade drive at Jubilee Bridge. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p>
Read MoreBulletin Board
<p>Please note: An updated version of [House Rules for TG_vers. 2.0_rev.1], dated 24 Jul 2024, has been uploaded.</p><p> </p><p>Dear Tourist Guides</p><p> </p><p>Please refer to the attachment below on the latest house rules provided by the National Gallery Singapore. </p><p>We strongly encourage you to familiarise yourself with the house rules to ensure an enjoyable experience for you and your tour groups. </p><p> </p><p>If you have further queries, please contact the Gallery team via the channels below:</p><p> </p><p>Type of Guided Tours: Public Circulation/Beneath the Golden Veil Tour/Self-Guided </p><p>Team: Visitor Experience </p><p>Telephone: 6690 9408 / 6690 9410 </p><p>Email: <a href="mailto:groupenquiries@nationalgallery.sg">groupenquiries@nationalgallery.sg</a></p><p> </p><p>Type of Guided Tours: Docent-Led Tour </p><p>Team: Business Development </p><p>Email: <a href="mailto:agents@nationalgallery.sg">agents@nationalgallery.sg</a></p><p> </p><p>Thank you for your attention to this matter.</p><p> </p><p>On behalf of National Gallery Singapore,</p><p> </p><p>Travel Agents and Tourist Guide Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners</p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the illegal coach parking along Connaught Drive and St Andrew's Road. </p><p>Please refer to attached circular.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p><br> </p>
Read MoreBulletin Board
<p>Dear Industry Partners, </p><p> </p><p>This circular is sent on behalf of the Land Transport Authority (LTA). LTA is seeking the industry's attention on rules and guidelines for safe cycling.</p><p> </p><p>Regards, </p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>[Edited on 18 March 2024]</p><p> </p><p>Dear Industry Partners</p><p> </p><p>This advisory is sent on behalf of Marina Bay Sands.</p><p> </p><p>Please refer to the attachments below for more information.</p><p> </p><p>If you have further queries, please contact Marina Bay Sands at email: inquiries@marinabaysands.com or call +65 6688 8868.</p><p> </p><p>Thank you for your attention to this matter.</p><p> </p><p>Regards</p><p>Travel Agents & Tourist Guides Division</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>[Edited on 3 Feb 2024]</p><p> </p><p>Dear Industry Partners,</p><p>This circular is sent on behalf of the Nanyang Technological University (NTU). The institution is seeking the industry's attention on the matter. </p><p> </p><p>Regards</p><p>Travel Agents & Tourist Guides Division </p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Lebanon on 18 October 2023. <br>Read more: <a href="https://go.gov.sg/20231018talebanon">https://go.gov.sg/20231018talebanon</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR LEBANON, 18 OCTOBER 2023</strong></p><p>In view of the volatile situation in the region, Singaporeans are advised to defer all travel to Lebanon. Singaporeans currently in Lebanon should leave the country as soon as possible via available commercial options. Singaporeans who choose to remain in Lebanon should remain vigilant,monitor local developments closely and heed the advice of the Lebanese government. They should also avoid travel to the Lebanon-Israel border areas, as well as avoid protests and large gatherings. </p><p>Singaporeans in Lebanon are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact them should the need arise. Those who need consular assistance while in Lebanon may contact the Singapore Honorary Consulate-General in Beirut or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Honorary Consulate-General of the Republic of Singapore in Beirut</strong></p><p>Address: Center Sofil, Charles Malek Avenue<br>Achrafieh, Beirut, Lebanon<br>P.O.Box 166730<br>Telephone: +961-1-334-335, 200-786, 200-787<br>Email: <a href="mailto:singaporeconsulate@cyberia.net.lb">singaporeconsulate@cyberia.net.lb</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong></p><p>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>The Ministry of Foreign Affairs (MFA) has issued the updated travel advisory for Israel and the Palestinian Territories.<br>Read more: <a href="https://go.gov.sg/20231010-utaisrael">https://go.gov.sg/20231010-utaisrael</a></p><p> </p><p><strong>MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENT</strong></p><p><strong>TRAVEL ADVISORY FOR ISRAEL AND THE PALESTINIAN TERRITORIES, 10 OCTOBER 2023</strong></p><p>As indicated in MFA’s previous Travel Advisory for Israel and the Palestinian Territories, which was last updated on 8 October, Singaporeans should avoid all travel to the Gaza Strip, the West Bank, and Israel’s borders with the Gaza Strip, Lebanon and Syria. Singaporeans should also avoid all non-essential travel to Israel in view of the ongoing conflict. </p><p>In view of the latest developments, Singaporeans travelling to or residing in Israel and the Palestinian Territories should leave Israel as soon as possible via available commercial options. Those who wish to remain in Israel are advised to remain vigilant, monitor local developments closely, and avoid areas known for public disturbances or where large crowds congregate, especially in the Old City and East Jerusalem including Haram al-Sharif/Temple Mount. They should take all necessary precautions for personal safety including purchasing comprehensive travel and medical insurance.</p><p>In addition, Singaporeans are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans are also advised to stay in touch with your family and friends so that they know you are safe. Those who need consular assistance while in Israel or the Palestinian Territories may contact the Singapore Embassy in Tel Aviv or the Ministry of Foreign Affairs Duty Office (24 hours) at:</p><p><strong>Embassy of the Republic of Singapore in Israel (Tel Aviv)</strong><br><br>Address: 28 HaArba’a Street, South Tower (19th floor), Tel Aviv 6473926, Israel<br>Tel: +972 3 7289334<br>Fax: +972 3 7289340<br>Email: <a href="mailto:singemb_tlv@mfa.sg">singemb_tlv@mfa.sg</a></p><p><strong>Ministry of Foreign Affairs Duty Office (24 hr)</strong><br><br>Address: Tanglin, Singapore 248163<br>Tel: +65 6379 8800/8855<br>Fax: +65 6476 7302<br>Email: <a href="mailto:mfa_duty_officer@mfa.gov.sg">mfa_duty_officer@mfa.gov.sg</a></p><p> </p><p>On behalf of the Ministry of Foreign Affairs (MFA), </p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partner, </p><p>STB’s Arts and Cultural Precincts team has developed storybanks of Little India Heritage and Progressive brands. These stories are aimed at equipping the industry with updated information for the purpose of itinerary planning and live storytelling, and are included as PDFs below. </p><p>Additionally, you may also wish to check out the following:</p><ol><li>Our <a href="https://tih.stb.gov.sg/content/tih/en/home.html">Tourism & Information Services Hub</a> (TIH), a one-stop digital resource hub that keeps you up-to-date with content on Singapore’s tourism offerings, travel guides and much more;</li><li><a href="https://chinatown.sg/history-of-chinatown/">Chinatown Business Association's (CBA) website</a> documenting the history of Chinatown and its various areas;</li><li><a href="https://www.roots.gov.sg/places/places%20landing/trails/Kampong-Gelam-Citizen-Engagement-Project">Roots</a>, mapping of heritage businesses within the Kampong Gelam precinct.</li></ol><p>We hope that you will find them useful in your efforts to deliver quality content curation. Thank you. </p><p>On behalf of Arts and Cultural Precincts, </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 It has been brought to our attention that an individual named "Lim Chwee Cheng alias Alfred" has approached industry partners and members of public and claims to be a staff/representative of the Singapore Tourism Board and a licensed tourist guide.</p><p>2 STB would like to inform the industry that "Lim Chwee Cheng alias Alfred" is neither a staff/ representative of the Singapore Tourism Board nor a licensed tourist guide.</p><p>3 STB does not support any dealings with the individual based on such inaccurate claims.</p><p> </p><p>Yours faithfully, </p><p> </p><p>Travel Agents and Tourist Guides Division</p><p>Singapore Tourism Board</p><p> </p>
Read MoreBulletin Board
<p>Dear Newly Licensed Tourist Guides, </p><p> </p><p>Attached is the Tourist Guide Welcome Kit which aims to provide you information on initiatives and platforms that would be useful for you over the course of your career. The welcome kit encompasses the following sections:</p><ul><li>Application for Tourist Guide (TG) Licence in TRUST</li><li>TG Licence Renewal</li><li>Multi-Language Proficiency Test (MLPT)</li><li>Area Tourist Guide (ATG) Scheme</li><li>Recognition Awards</li><li>Contact Information</li></ul><p> </p><p>We wish you all the best for your future endeavours. Thank you.</p><p> </p><p>Regards</p><p>Tourist Guide Department</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partner,</p><p> </p><p>With the increased popularity of cycling as well as cycling tours, the Land Transport Authority (LTA) wishes to share some rules pertaining to cycling on paths and roads, which you may find useful when conducting cycling tours. Please refer to the attachment for more information.</p><p> </p><p>Thank you.</p><p> </p><p>On behalf of Land Transport Authority,</p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Tourist Guides,</p><p>For guides who wish to bring guests to the Sustainable Singapore Gallery at Marina Barrage, the Marina Barrage has clarified that all guiding in the Sustainable Singapore Gallery must be conducted by in-house guides.</p><p>Guided tours are available at every hour from 9am-5pm (closed for lunch from 12pm-1pm). The guided tour can be booked through <a href="https://www.pub.gov.sg/marinabarrage/ssg/tour">the online portal</a>. The Sustainable Singapore Gallery is closed on Tuesdays for maintenance.</p><p>Marina Barrage explained that the intent of in-house guided tours is to control the number of visitors going into the Gallery for safety purposes, and to offer a better experience for all visitors. Hence, if you are planning to bring your guests to the Sustainable Singapore Gallery at Marina Barrage, do ensure to book the guided tour online. </p><p>If you have any queries, you may write in to <a href="mailto:PUB_marinabarrage@pub.gov.sg">PUB_marinabarrage@pub.gov.sg</a> or visit the <a href="https://www.pub.gov.sg/marinabarrage">website</a> for more information.</p><p>Thank you for your understanding.</p><p>Regards,</p><p>Tourist Guide Department</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Industry Partners,</p><p> </p><p>1 With the easing of Covid-19 border measures, tours and travels have resumed gradually in recent months. Singapore Customs would like to take the opportunity to update you on the Customs formalities and clearance procedures for inbound travellers and seek your co-operation to disseminate the information to your customers (i.e. travellers) for their compliance on their arrival in Singapore. You may consider doing so via your tour publicity materials or pre-tour briefings etc.</p><p>2 All arriving travellers including foreign visitors and returning residents are required to declare and pay the duty and Goods and Services Tax (GST) to bring in dutiable and GST payable goods exceeding their duty-free concession and GST import relief.</p><p>3 Travellers are granted GST import relief on new articles, souvenirs, gifts and food preparations (excluding intoxicating liquors, tobacco and goods imported for commercial purposes) brought into Singapore for their personal use or consumption. The relief amount is based on the value of goods the traveller brings in, and the duration that the traveller has spent outside Singapore. Travellers will have to pay GST on the value of the goods which is in excess of the GST import relief granted to them. You may refer to the Frequently Asked Questions at Annex A for more information.</p><p><strong>GST Import Relief*</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Time Spent Away from Singapore</strong></td><td style="border: 1px solid black"><strong>Value of Goods Granted GST Relief</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">48 hours or more</td><td style="border: 1px solid black">Up to S$500</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Less than 48 hours</td><td style="border: 1px solid black">Up to S$100</td></tr></tbody></table></figure><p>*Holders of a work permit, employment pass, student pass, dependent pass or long-term pass issued by the Singapore Government are not entitled to GST import relief.</p><p>4 Travellers are entitled to duty-free concession for liquors if the qualifying conditions are met. There is no duty-free concession and GST relief for all cigarettes and tobacco products brought into Singapore.</p><p><strong>Liquor Duty-Free Concession**</strong></p><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black"><strong>Options</strong></td><td style="border: 1px solid black"><strong>Spirits</strong></td><td style="border: 1px solid black"><strong>Wine</strong></td><td style="border: 1px solid black"><strong>Beer</strong></td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">A</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">B</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">C</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">D</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">E</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td></tr></tbody></table></figure><p>**There is no duty-free concession on liquors for travellers arriving from Malaysia.</p><p>5 For convenience, travellers are encouraged to make an advance declaration and payment of the GST and/or duty using the Customs@SG web application. Alternatively, travellers can declare and pay the GST and/or duty for their goods at the Customs Tax Payment Office. Travellers are advised to keep the receipts of their overseas purchases to facilitate the computation and verification of tax payable in Singapore.</p><p> </p><p><strong>Annex A</strong></p><p><strong>Frequently Asked Questions</strong></p><p><strong>Q1. Why do I need to pay GST on my overseas purchases?</strong></p><p>A1. The Goods and Services Tax (GST) is a tax on the supply of goods and services in Singapore and on the importation of goods into Singapore. This means that GST is levied on goods supplied in Singapore, whether or not they are bought overseas or locally. The imposition of GST on goods imported into Singapore has been in force since 1 April 1994 when GST was implemented in Singapore. The practice is consistent with countries that levy a GST (also known as Value-Added Tax in some countries). All goods, whether from commercial shipments (i.e. shipping of goods) or hand-carried by travellers, are subject to GST at the prevailing rate.</p><p><strong>Q2. If I were to buy a branded bag for S$2,000 while holidaying overseas, and were to start using it during the trip, do I have to pay GST when I bring the bag home? If so, how is the GST computed?</strong></p><p>A2. Yes, the bag is subject to the prevailing GST rate of 8 per cent. If you have been away from Singapore for more than 48 hours, you will be entitled to a GST import relief amount of S$500. Therefore, the amount of GST that you will have to pay is S$120 [S$(2,000 - 500) x 8 per cent]. If you have been away from Singapore for less than 48 hours, you will be entitled to a GST import relief amount of S$100. Therefore, the amount of GST that you will have to pay is S$152 [S$(2,000 - 100) x 8 per cent].</p><p><strong>Q3. If I were to remove the price tag/packaging and use an item bought overseas immediately, is the item still subject to GST? Can it be considered a used article or personal belongings where GST import relief is granted?</strong></p><p>A3. The item in question is not considered as "used articles and personal belongings" and GST is payable if the value exceeds the GST import relief amount granted.</p><p><strong>Q4. If I already paid sales tax for an item purchased overseas and I did not claim tax refund, do I still have to pay GST?</strong></p><p>A4. GST is applicable on all items brought into Singapore regardless of whether foreign sales tax was paid for the item overseas, or whether the traveller has claimed tax refund for the item.</p><p><strong>Q5. If I were to receive a gift while overseas, how is the tax calculated since I will not have a receipt and will not be able to estimate the value of the gift?</strong></p><p>A5. If the receipt is not available, the value of the goods will be assessed based on the value of identical or similar goods when computing the GST payable.</p><p> </p><p>For more information, please refer to the following links.</p><ul><li>Customs Guide for Travellers: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/</a></li><li>Customs@SG Web Application: <a href="https://www.customs.gov.sg/eservices/customs-sg-web-application/">https://www.customs.gov.sg/eservices/customs-sg-web-application/</a></li><li>Duty-Free Concession and GST Import Relief: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/</a></li></ul><p> </p><p><strong>On behalf of the Singapore Customs,</strong></p><p> </p><p>Travel Agents and Tourist Guides Division</p>
Read MoreBulletin Board
<p>Dear Tourist Guides, </p><p> </p><p>We are pleased to announce the launch of the new Digital Mandatory Refresher Course (MRC). </p><p> </p><p>With the MRC converted into a digital courseware, which fully replaces the current classroom / virtual format, tourist guides (TGs) will be able to access the MRC modules and attempt the MRC assessment at their convenience. The new digital learning portal also serves as an information repository, which all TGs can access, even when his/ her licence is not due for renewal.</p><p> </p><p><strong>If your licence is expiring in the next 6 months</strong>, passing the MRC assessment is part of the licence renewal conditions. You may log in to the digital MRC to access the MRC modules and attempt the MRC assessment. If you have attended the MRC classroom/ virtual module and passed the MRC assessment as part of this licence renewal cycle, you will not be required to attempt the MRC digital module.</p><p> </p><p><strong>If your licence is not expiring in the next 6 months</strong>, you may log in to the digital MRC and use the learning portal as an information repository. You will not be required to attempt the MRC assessment until 6 months before licence expiry. </p><p> </p><p>An email with the above information and login details will be sent to each licensed TG to guide you on how to access the MRC learning portal at <a href="https://mrc.com.sg/login/index.php">https://mrc.com.sg/</a>. </p><p> </p><p>Enclosed are the user guides and FAQs for reference.</p><ul><li>User Guides </li><li>FAQs </li></ul><p> </p><p>For any further queries or assistance required, you may email the MRC helpdesk at <a href="mailto:support.stb@znxhelpdesk.com">support.stb@znxhelpdesk.com</a>. </p><p> </p><p>Thank you. </p><p> </p><p>Yours faithfully, </p><p> </p><p>Tourist Guide Department</p><p>Singapore Tourism Board</p>
Read MoreBulletin Board
<p>Dear Tourist Guides,<br><br>One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise.<br><br>The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals will need to have the required domain knowledge and requisite guiding skills in the area of specialisation. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest.<br><br>The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br><br>Regards,<br>Tourist Guide Department<br>Singapore Tourism Board<br> </p>
Read MoreBulletin Board
Dear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreBulletin Board
Dear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read MoreBulletin Board
A Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
Read More
