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<p>Dear Stakeholders,</p> <p>STB Content team is pleased to introduce the 52 Weekends E-Guide 2020 edition. This is an e-guide detailing events and experiences for the coming year. We hope you enjoy this year’s edition.</p>
Read More<p>The Singapore Tourism Board (STB) would like to inform the public that six travel agents have been suspended from conducting travel agent activities with effect from 26 August 2019, in accordance with the Travel Agents Act (Chapter 334). </p><p>The six travel agents are:</p><p><b>·</b> Alert Co Pte. Ltd. (travel agent licence number 02884)<br><b>·</b> Success Express Pte Ltd (01474)<br><b>·</b> RJ Travels Pte. Ltd. (02832)<br><b>·</b> Sai Universal Holidays Pte. Ltd. (02782)<br><b>·</b> Szimsai Holidays Events Pte. Ltd. (03030)<br><b>·</b> TIS365 (Private Limited) (03091)<br></p><p>The suspension is the result of the companies' failure to submit their audited statement of accounts within 6 months after the close of their financial year.</p><p>The suspension will remain effective until the travel agents submit their audited accounts, or for up to 6 months - at which point STB will decide on the next course of action. During the period of suspension, the travel agents are required to fulfil their existing obligations to their customers, but will not be allowed to accept new travel bookings.</p><p>Please refer to the attached media advisory for more information.</p>
Read More<p>In view of the novel coronavirus (“nCoV”) outbreak in Wuhan and other parts of China, MOH advises travellers to avoid travel to Hubei Province, China. MOH also reminds the public to continue to exercise caution and attention to personal hygiene when travelling to the rest of China.</p> <p>MOM has also published precautionary measures for employers and employees travelling to and from China and known affected countries in response to the increase in cases of nCoV pneumonia. Please refer to the attached PDF below for more information on these measures.</p> <p>We encourage you to refer to the <a href="https://www.mom.gov.sg/ncov">MOM website</a> regularly and familiarise yourself with the guidelines that MOM may publish to guide employers on additional measures that can be adopted.</p> <p>For further queries on the advisory issued by MOM, you may contact them at:</p> <p> </p> <p><strong>Ministry of Manpower</strong></p> <p>MOM Contact Centre: 6438 5122<br /> Online enquiry: <a href="https://services.mom.gov.sg/efeedback">https://services.mom.gov.sg/efeedback</a><br /> Website: <a href="https://www.mom.gov.sg">https://www.mom.gov.sg</a></p>
Read More<p>Singapore is monitoring the situation closely, and we are taking concrete measures to strengthen our defences.</p> <p>Travel agents should ensure that their guests arriving in Singapore from China monitor their health closely for 2 weeks upon entering Singapore and seek medical attention promptly if they feel unwell, and also inform their doctor of their travel history. If they have a fever or respiratory symptoms (e.g. cough, runny nose), they should wear a mask and call the clinic ahead of the visit.</p> <p>Travel agents should ensure that their guests adopt the following precautions at all times:</p> <ul> <li>Avoid contact with live animals including poultry and birds, and consumption of raw and undercooked meats;</li> <li>Avoid crowded places and close contact with people who are unwell or showing symptoms of illness;</li> <li>Observe good personal hygiene;</li> <li>Practise frequent hand washing with soap (e.g. before handling food or eating, after going to toilet, or when hands are dirtied by respiratory secretions after coughing or sneezing);</li> <li>Wear a mask if they have respiratory symptoms such as a cough or runny nose;</li> <li>Cover their mouths with a tissue paper when coughing or sneezing, and dispose the soiled tissue paper in the rubbish bin immediately; and</li> <li>Seek medical attention promptly if they are feeling unwell.</li> </ul> <p>Please refer to Ministry of Health (MOH) (<a href="https://www.moh.gov.sg/2019-ncov-wuhan">https://www.moh.gov.sg</a>) for updates on the local situation regarding the pneumonia cluster in Wuhan. Please see the FAQs in the attached Annex PDF for more information for tourism-related sectors.</p>
Read More<p>To protect against the risk of importation and transmission of yellow fever in Singapore, travel agents are reminded to ensure that all their inbound guests arriving in Singapore from countries with risk of yellow fever transmission (i.e. wholly or partly endemic for yellow fever listed below) are required to have a valid yellow fever vaccination certificate. Otherwise, they are liable to be quarantined under Section 31 of the Infectious Disease Act, for up to six days upon arrival in Singapore. Non-residents who refuse quarantine will be turned away and returned to his/her place of origin or last port of embarkation.</p> <p>This approach is consistent with the World Health Organization’s recommendations in the International Health Regulations (IHR 2005).</p> <p>The International Certificate of Vaccination for yellow fever is only considered valid 10 days after vaccination and the validity lasts for the life of the person vaccinated.</p> <p>You may also refer to MOH website [<a href="https://www.moh.gov.sg/diseases-updates/yellow-fever">https://www.moh.gov.sg/diseases-updates/yellow-fever</a>] for more information on yellow fever.</p> <p><strong>Countries with risk of yellow fever transmission in whole or in part, correct as of 1 July 2019:</strong></p> <table cellspacing="0" style="border-collapse:collapse"> <tbody> <tr style="border: 1px solid black"> <td colspan="2" style="border-bottom:2px solid black; border-left:2px solid black; border-right:2px solid black; border-top:2px solid black; height:17px; width:378px"> <p><strong>Africa</strong></p> </td> <td style="border-bottom:2px solid black; border-left:none; border-right:2px solid black; border-top:2px solid black; height:17px; width:187px"> <p><strong>Latin America</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:2px solid black; border-left:2px solid black; border-right:2px solid black; border-top:none; vertical-align:top; width:190px"> <p>Angola<br /> Benin<br /> Burkina Faso<br /> Burundi<br /> Cameroon<br /> Central African Republic<br /> Chad<br /> Congo<br /> Côte d’Ivoire<br /> Democratic Republic of the Congo<br /> Equatorial Guinea<br /> Ethiopia<br /> Gabon<br /> Gambia<br /> Ghana</p> </td> <td style="border-bottom:2px solid black; border-left:none; border-right:2px solid black; border-top:none; vertical-align:top; width:189px"> <p>Guinea<br /> Guinea-Bissau<br /> Kenya<br /> Liberia<br /> Mali<br /> Mauri<br /> Nigeria<br /> Senegal<br /> Sierra Leone<br /> Sudan<br /> South Sudan<br /> Togo<br /> Uganda</p> </td> <td style="border-bottom:2px solid black; border-left:none; border-right:2px solid black; border-top:none; vertical-align:top; width:187px"> <p>Argentina<br /> Bolivia<br /> Brazil<br /> Colombia<br /> Ecuador<br /> French Guiana<br /> Guyana<br /> Panama<br /> Paraguay<br /> Peru<br /> Suriname<br /> Trinidad and Tobago<br /> Venezuela</p> </td> </tr> <tr style="border: 1px solid black"> <td style="width:190px"> </td> <td style="width:189px"> </td> <td style="width:187px"> </td> </tr> </tbody> </table> <p><em>Source: World Health Organization, International Travel and Health</em></p> <p> </p> <p>Please refer to the WHO website at <a href="http://www.who.int/ith/ITH_Annex_I.pdf">http://www.who.int/ith/ITH_Annex_I.pdf</a> for the latest list of countries with risk of yellow fever transmission.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email [email protected]</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>In view of the novel coronavirus (“nCoV”) outbreak in Wuhan and other parts of China, MOH advises travellers to avoid travel to Hubei Province, China. MOH also reminds the public to continue to exercise caution and attention to personal hygiene when travelling to the rest of China.</p> <p>MOM has also published precautionary measures for employers and employees travelling to and from China and known affected countries in response to the increase in cases of nCoV pneumonia. Please refer to the attached PDF below for more information on these measures.</p> <p>We encourage you to refer to the <a href="https://www.mom.gov.sg/ncov">MOM website</a> regularly and familiarise yourself with the guidelines that MOM may publish to guide employers on additional measures that can be adopted.</p> <p>For further queries on the advisory issued by MOM, you may contact them at:</p> <p> </p> <p><strong>Ministry of Manpower</strong></p> <p>MOM Contact Centre: 6438 5122<br /> Online enquiry: <a href="https://services.mom.gov.sg/efeedback">https://services.mom.gov.sg/efeedback</a><br /> Website: <a href="https://www.mom.gov.sg">https://www.mom.gov.sg</a></p>
Read More<p>Singapore is monitoring the situation closely, and we are taking concrete measures to strengthen our defences.</p> <p>Tourist guides should ensure that their guests arriving in Singapore from China monitor their health closely for 2 weeks upon entering Singapore and seek medical attention promptly if they feel unwell, and also inform their doctor of their travel history. If they have a fever or respiratory symptoms (e.g. cough, runny nose), they should wear a mask and call the clinic ahead of the visit.</p> <p>Tourist guides should ensure that their guests adopt the following precautions at all times:</p> <ul> <li>Avoid contact with live animals including poultry and birds, and consumption of raw and undercooked meats;</li> <li>Avoid crowded places and close contact with people who are unwell or showing symptoms of illness;</li> <li>Observe good personal hygiene;</li> <li>Practise frequent hand washing with soap (e.g. before handling food or eating, after going to toilet, or when hands are dirtied by respiratory secretions after coughing or sneezing);</li> <li>Wear a mask if they have respiratory symptoms such as a cough or runny nose;</li> <li>Cover their mouths with a tissue paper when coughing or sneezing, and dispose the soiled tissue paper in the rubbish bin immediately; and</li> <li>Seek medical attention promptly if they are feeling unwell.</li> </ul> <p>Please refer to Ministry of Health (MOH) (<a href="https://www.moh.gov.sg/2019-ncov-wuhan">https://www.moh.gov.sg</a>) for updates on the local situation regarding the pneumonia cluster in Wuhan. Please see the FAQs in the attached Annex PDF for more information for tourism-related sectors.</p>
Read More<p>Dear Tourist Guides,</p> <p>The Tripartite Workgroup (TWG) published a report in 2018 on the support for Self-Employed Persons (SEPs), which included recommendations to address issues such as a lack of CPF savings for healthcare and retirement. The Government has accepted the recommendations by the Tripartite Workgroup (TWG) to address the challenges faced by Self-Employed Persons (SEPs).</p> <p>One of TWG’s recommendations is the “Contribute As You-Earn” (CAYE) model, aiming to help SEPs save more regularly for their healthcare needs. Under CAYE, service buyers/intermediaries who contract with SEPs will transmit a portion of the service fee payment to the SEP’s MediSave account, which will count towards the SEP’s mandatory MediSave contribution for the year. The Government, as a service buyer, will be taking the lead to pilot CAYE from Q1 2020.</p> <p>For further information, please refer to the attached infographic or visit the <a href="https://www.cpf.gov.sg/Members/Schemes/schemes/self-employed-scheme/contribute-as-you-earn-(caye)">Central Provident Fund Board website</a>. For queries on CAYE, you may <a href="http://www.cpf.gov.sg/writetous">write</a> to the CPF Board or call 1800-227-1188. Thank you.</p>
Read More<p>Interested to learn how to promote your business effectively online and to develop a targeted online marketing strategy that engages potential customers throughout the digital landscape? To allow greater flexibility in learning for tourist guides, an online course “Online Marketing Foundations” by LinkedIn Learning will be offered as part of a one-year trial under the existing list of Professional Development Courses. For more details on how to sign up and how to obtain the PDC hours, please refer to the attached Step-by-Step Guide.</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read MoreDear Tourist Guides,<br><br>One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise. <br><br>The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest. <br><br>The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br><br>
Read MoreDear Tourist Guides,<br><br>The National Heritage Board informed that the Changi Chapel & Museum has been closed since 2 April 2018 for a major revamp, while the Chapel remains open for visits from 9.30am till 5pm daily until 31 Dec 2018. The museum will reopen in late 2020. Please refer to the attachment for more information.<br><br>For any clarifications, please contact May Kim ([email protected]) or Jermaine Huang ([email protected]). Thank you.<br><br>[Note: attached media release was received by STB on 19 Apr 18]<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board <br>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
Read MoreWith the implementation of the amended STB Act, the previous Singapore Tourism (Licensing and Control of Tourist Guides) Regulations, including the conditions of licence under The Schedule, are revoked. The conditions of licence can be found on the STB corporate website (www.stb.gov.sg). <br><br>As of 7 October 2014, all licensed tourist guides will be bound by these conditions of licence. The conditions of licence are listed in the attachment below for reference and can be revised from time to time.
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