If you are a travel agent, please login using CorpPass
If you are a tourist guide, please login using SingPass or TRUST Portal ID
If you are a training provider, please login using CorpPass
<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 1 Nov 2020:</p> <p> </p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 10 pax to 20 pax. Participants must be split into groups, with maximum number of pax in each group capped at prevailing social gathering group size.</li> <li>Use of TraceTogether app or token by participants has been made mandatory.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>The Singapore Tourism Board would like to inform the public that Chinatown Heritage Centre is closed until April 2021, to undergo renovation and enhancement works. To ensure public safety, the entire centre will be closed temporarily.</p> <p>Please refer to the attachment for more details.</p>
Read More<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 26 August 2020:</p> <p> </p> <ul> <li>Under “2d. During-Tour Checklist”, tour operators and tourist guides must comply with all other prevailing Sector Specific Requirements that will apply to the Points of Interest visited as part of the tour, for example, attractions, retail shops and F&B outlets.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents including FAQs for Tours Reopening.</p>
Read More<p>On 28 June 2020, Singapore Tourism Board shared the <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=152">Advisory on Safe Management Measures (SMMs) for Tours Re-Opening in Phase 2</a> which provides guidance on the necessary SMMs that Tour Operators and Tourist Guides need to adhere to before resuming tours.</p> <p> </p> <p>With effect from 27 July 2020, the following changes to the SMMs will apply:</p> <p> </p> <ol> <li>For walking, cycling and kayaking tours, maximum group size has been increased from 5 pax to 10 pax (excluding tourist guide), with maximum 5 pax allowed in any one sub-group.</li> <li>Operating capacity for conveyance-assisted tours will be capped at 50 pax or at the operating capacity of the conveyance after implementation of safe management measures, whichever is lower.</li> <li>For all tours, there should not be more than 5 pax in a sub-group and maintain at least 1m safe distance between sub-groups. Ensure no intermingling between different sub-groups at all times.</li> <li>Tour duration limit has been increased from 2 hours to 8 hours.</li> </ol> <p> </p> <p>For more details on the changes, please refer to the attached “Updated STB Advisory on Safe Management Measures for Tours Re-Opening in Phase 2” and “Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides”.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email TRUST_Helpdesk@tele-centre.com</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>Dear Tourist Guides,</p> <p>Please see the multi-language proficiency test dates for 2021 below :</p> <table border="1" cellpadding="1" cellspacing="1" style="width:500px"> <tbody> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>4 to 6 May 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">1 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">26 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"> </td> <td style="border-color:black; border-style:solid; border-width:1px"> </td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>9 to 11 November 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">6 September 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">1 October 2021</td> </tr> </tbody> </table> <p>STB reserves the right to change the examination dates if necessary. </p> <p>Regards</p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>STB has appointed RMA Consultants Pte Ltd (RMA) to provide outsourced manpower to support STB’s efforts to cover Safe Management Measures (SMM) checks in Singapore for areas such as precincts, hotels and any other tourism establishments, for an overall duration of 6 months from 10 Dec 2020 to 9 June 2021, with the option to extend by another 6 months from 10 June 2021 to 9 Dec 2021.</p> <p>Tourist Guides (TGs) will be paid directly by RMA with a rate of $15 per hour based on man-hours assigned and worked. TGs keen to work as a SDA can contact RMA directly at :</p> <p><strong>RMA Consultants Pte Ltd</strong></p> <p>Name: Ms Lynette Chong</p> <p>HP: 98369509 (WhatsApp only)<br /> Email: <a href="mailto:lynette.chong@rmagroup.com.sg">lynette.chong@rmagroup.com.sg</a></p> <p>Regards</p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>As part of the Smart Nation effort to increase convenience for our tourist guides (TGs), we are pleased to soft launch the digital TG licence, which will complement the existing physical licence. A digital licence, accessible via a TG’s dashboard on TRUST, offers real time information on a TG’s licence status and details and TGs will no longer have to wait for their physical licence to be printed and collected before their details are updated. An user guide is attached for information on accessing your digital TG licence.</p> <p>Following the soft launch of the digital TG licence, we welcome feedback on the areas STB can support TGs to embrace the change and how the digital licence can be made even more useful. Please feel free to email us at <a href="mailto:STB_tourist_guide@stb.gov.sg">STB_tourist_guide@stb.gov.sg</a> if you have feedback or suggestions to share with us. Thank you.</p> <p>Regards </p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>Wildlife Reserves Singapore would like to inform tourist guides that the issuance of complimentary passes to STB licensed tourist guides apply only if you are leading a group in WRS parks. No complimentary passes will be issued for personal / non-guided visit. This is due to their parks operating under limited capacity and time-based entry requirement. Tourist guides must adhere to the current guidelines as stipulated by the Authority.</p> <p>For latest news about our parks, please visit <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wrs.com.sg%2Fen%2Fparks-reopening.html&data=04%7C01%7Csiti.nurhuda%40wrs.com.sg%7C4c3802224fed42c59c9d08d87bd98616%7C68888baa623044569d1695d34db8fe8b%7C0%7C0%7C637395521507823303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rycjxpsyJkGiP1y0fv6wUSROl2XU0L0YRnMbFMFU20Q%3D&reserved=0">https://www.wrs.com.sg/en/parks-reopening.html</a>. </p> <p>For further queries, please email <a href="mailto:sales.international@wrs.com.sg">sales.international@wrs.com.sg</a>.</p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board</p> <p> </p>
Read More<p>One Faber Group would like to inform tourist guides on the new guidelines on complimentary tourist guide tickets for Singapore Cable Car and Wings of Time.</p> <p>Please refer to the attachment for more details.</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read More<p>Dear Tourist Guides,<br /> <br /> One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise.<br /> <br /> The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest.<br /> <br /> The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br /> <br /> Regards,<br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board<br /> </p>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
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