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<p>The Singapore Tourism Board (STB) and National Arts Council (NAC) will be conducting a networking and ideation workshop for tour operators and arts practitioners on <strong>19 and 20 April 2021</strong>. The 2-day workshop is intended to bring together tour operators and arts practitioners to</p> <ol> <li>Deepen cross-sector understanding of the tour and performing arts landscape via sharing by local arts groups and participating in tour experiences.</li> <li>Collaborate and ideate on new concepts for Performing Arts Tours through an ideation workshop</li> </ol> <p>This workshop is held in tandem with the STB-NAC Performing Arts Tours Pilot Grant, a one-time grant that aims to support the development of innovative, sustainable performing arts tours pilots. The application is to be jointly submitted by a tour operator and arts practitioner, with either party as the lead applicant.</p> <p>Participants who are not shortlisted for the workshop may still surface a proposal for the STB-NAC Performing Arts Tours Pilot Grant if they meet the relevant criteria. More details on the pilot grant will be published at a later time.</p> <p><strong>Eligibility</strong></p> <p>The workshop is open to:</p> <ul> <li>Licensed Travel Agents</li> <li>Tour Operators operated by a licensed Tourist Guide; who is both a shareholder and director of the business</li> </ul> <p>Due to safe management measures, capacity is limited and interested participants would need to surface an application to attend. Only 1 representative from each <strong>successful</strong> applicant company will be able to attend the Performing Arts Tour Workshop.</p> <p><strong>Application and Assessment</strong></p> <ul> <li>Interested applicants must submit their application via <a href="https://go.gov.sg/artstoursworkshop-stb">https://go.gov.sg/artstoursworkshop-stb</a> by <strong>Friday, 19 March, 5pm</strong>. Late and incomplete submissions (e.g. incomplete fields, missing supporting documents) will not be accepted.</li> <li>Please allow for up to 2-3 weeks for your application to be processed. Successful applicants will be informed by <strong>week of</strong> <strong>5 April</strong> via email.</li> <li>Priority will be accorded to applicants that are able to demonstrate experience in tour development and content curation <strong><em>and</em></strong> have demonstrated interest, willingness and ability to pilot new tours in the last 2 years.</li> </ul> <p>For further questions/clarifications, please email <a href="mailto:stb_tid@stb.gov.sg">stb_tid@stb.gov.sg</a>.</p>
Read More<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 1 Nov 2020:</p> <p> </p> <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 10 pax to 20 pax. Participants must be split into groups, with maximum number of pax in each group capped at prevailing social gathering group size.</li> <li>Use of TraceTogether app or token by participants has been made mandatory.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents.</p>
Read More<p>The Singapore Tourism Board would like to inform the public that Chinatown Heritage Centre is closed until April 2021, to undergo renovation and enhancement works. To ensure public safety, the entire centre will be closed temporarily.</p> <p>Please refer to the attachment for more details.</p>
Read More<p>Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 26 August 2020:</p> <p> </p> <ul> <li>Under “2d. During-Tour Checklist”, tour operators and tourist guides must comply with all other prevailing Sector Specific Requirements that will apply to the Points of Interest visited as part of the tour, for example, attractions, retail shops and F&B outlets.</li> </ul> <p> </p> <p>For more details on the changes, please refer to the attached documents including FAQs for Tours Reopening.</p>
Read More<p>On 28 June 2020, Singapore Tourism Board shared the <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=152">Advisory on Safe Management Measures (SMMs) for Tours Re-Opening in Phase 2</a> which provides guidance on the necessary SMMs that Tour Operators and Tourist Guides need to adhere to before resuming tours.</p> <p> </p> <p>With effect from 27 July 2020, the following changes to the SMMs will apply:</p> <p> </p> <ol> <li>For walking, cycling and kayaking tours, maximum group size has been increased from 5 pax to 10 pax (excluding tourist guide), with maximum 5 pax allowed in any one sub-group.</li> <li>Operating capacity for conveyance-assisted tours will be capped at 50 pax or at the operating capacity of the conveyance after implementation of safe management measures, whichever is lower.</li> <li>For all tours, there should not be more than 5 pax in a sub-group and maintain at least 1m safe distance between sub-groups. Ensure no intermingling between different sub-groups at all times.</li> <li>Tour duration limit has been increased from 2 hours to 8 hours.</li> </ol> <p> </p> <p>For more details on the changes, please refer to the attached “Updated STB Advisory on Safe Management Measures for Tours Re-Opening in Phase 2” and “Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides”.</p>
Read More<p>Dear Travel Agents,</p> <p>2021 continues to be a difficult year for many of our tourism businesses and workers. As part of the ongoing measures to provide targeted support to tourism businesses amidst the COVID-19 pandemic, STB has extended the waiver of licence-related fees for travel agents till 31 December 2021. Travel agents whose licences are due for renewal in 2021 <strong>will not need to pay to renew their licences</strong>. </p> <p>If you have any further questions, please do not hesitate to contact the travel agent licensing team. We also hope that the tourism sector will continue to leverage the various measures available to emerge stronger from this unprecedented crisis. </p> <p>Thank you.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email TRUST_Helpdesk@tele-centre.com</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>Dear Tourist Guides,<br /> <br /> 2021 continues to be a difficult year for many of our tourism businesses and workers. MTI and STB will continue to provide targeted support to help you overcome this challenging period and prepare for recovery. Please see below table for TG-related measures. </p> <table style="overflow-wrap: break-word" border="1"> <tbody> <tr style="border: 1px solid black"> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Relief Measure</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Eligibility Criteria</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px; width:63px"> <p><strong>Support Level</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>Applicable Period</strong></p> </td> <td style="background-color:#d9d9d9; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:7px"> <p><strong>How to apply</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>1</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>Waiver of TG licence fee</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>STB licensed TGs who will be obtaining/renewing their licences between 1 January and 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px; width:63px"> <p>$72</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:29px"> <p>Automatic waiver in TRUST</p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>2</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Waiver of TG licence-related fees (except replacement fee for lost licences)</p> <p> </p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>STB licensed TG</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px; width:63px"> <p>$5</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Automatic waiver in TRUST</p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>3</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Waiver of MLPT fees</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>STB licensed TG</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px; width:63px"> <p>$50</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>1 January 2021 – 31 December 2021</p> </td> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:18px"> <p>Automatic waiver in TRUST</p> </td> </tr> </tbody> </table> <p> </p> <p>If you have any further questions, please do not hesitate to contact the tourist guide licensing team. Thank you for your continued support to develop and promote Singapore as a travel and tourist destination.</p> <p>Regards <br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board </p>
Read More<p><strong>Course Date</strong> : 11 March (Thursday)<br /> <strong>Time </strong>: 9am to 6pm<br /> <strong>Course Mode</strong> : Virtual Live Learning (Via Zoom)<br /> <strong>Course information </strong>: https://www.ntuclearninghub.com/course/safe-management-measures-and-professional-engagement-with-guests-synchronous-e-learning/ </p> <p>This course equips participants with knowledge and skills on how to identify risks, recommend, implement and monitor control measures by coordinating and managing Safe Management Measures in order to provide a safe working environment and minimise risks of further outbreaks. It also prepares participants with approaches in projecting a professional demeanour during their interaction with guest while adhering to the safety measures. Participants will also examine the various ways to manage sticky situations useful tactful languages and practising the art of persuasive communication when managing them. </p> <p>For more information, please contact Shawn Chew at 8680 1368 or email to shawn.chew@ntuclearninghub.com for clarifications.</p> <p><br /> Regards</p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board </p>
Read More<p>Dear Tourist Guides,</p> <p>Please see the multi-language proficiency test dates for 2021 below :</p> <table border="1" cellpadding="1" cellspacing="1" style="width:500px"> <tbody> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>4 to 6 May 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">1 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">26 March 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"> </td> <td style="border-color:black; border-style:solid; border-width:1px"> </td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Multi- Language Proficency Test</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>9 to 11 November 2021</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Opens</td> <td style="border-color:black; border-style:solid; border-width:1px">6 September 2021</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Registration Closes</td> <td style="border-color:black; border-style:solid; border-width:1px">1 October 2021</td> </tr> </tbody> </table> <p>STB reserves the right to change the examination dates if necessary. </p> <p>Regards</p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>As part of the Smart Nation effort to increase convenience for our tourist guides (TGs), we are pleased to soft launch the digital TG licence, which will complement the existing physical licence. A digital licence, accessible via a TG’s dashboard on TRUST, offers real time information on a TG’s licence status and details and TGs will no longer have to wait for their physical licence to be printed and collected before their details are updated. An user guide is attached for information on accessing your digital TG licence.</p> <p>Following the soft launch of the digital TG licence, we welcome feedback on the areas STB can support TGs to embrace the change and how the digital licence can be made even more useful. Please feel free to email us at <a href="mailto:STB_tourist_guide@stb.gov.sg">STB_tourist_guide@stb.gov.sg</a> if you have feedback or suggestions to share with us. Thank you.</p> <p>Regards </p> <p>Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p>Wildlife Reserves Singapore would like to inform tourist guides that the issuance of complimentary passes to STB licensed tourist guides apply only if you are leading a group in WRS parks. No complimentary passes will be issued for personal / non-guided visit. This is due to their parks operating under limited capacity and time-based entry requirement. Tourist guides must adhere to the current guidelines as stipulated by the Authority.</p> <p>For latest news about our parks, please visit <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wrs.com.sg%2Fen%2Fparks-reopening.html&data=04%7C01%7Csiti.nurhuda%40wrs.com.sg%7C4c3802224fed42c59c9d08d87bd98616%7C68888baa623044569d1695d34db8fe8b%7C0%7C0%7C637395521507823303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rycjxpsyJkGiP1y0fv6wUSROl2XU0L0YRnMbFMFU20Q%3D&reserved=0">https://www.wrs.com.sg/en/parks-reopening.html</a>. </p> <p>For further queries, please email <a href="mailto:sales.international@wrs.com.sg">sales.international@wrs.com.sg</a>.</p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board</p> <p> </p>
Read More<p>One Faber Group would like to inform tourist guides on the new guidelines on complimentary tourist guide tickets for Singapore Cable Car and Wings of Time.</p> <p>Please refer to the attachment for more details.</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read More<p>Dear Tourist Guides,<br /> <br /> One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise.<br /> <br /> The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest.<br /> <br /> The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br /> <br /> Regards,<br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board<br /> </p>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
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