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<p>The Singapore Tourism Board (STB) would like to inform the public that six travel agents have been suspended from conducting travel agent activities with effect from 26 August 2019, in accordance with the Travel Agents Act (Chapter 334). </p><p>The six travel agents are:</p><p><b>·</b> Alert Co Pte. Ltd. (travel agent licence number 02884)<br><b>·</b> Success Express Pte Ltd (01474)<br><b>·</b> RJ Travels Pte. Ltd. (02832)<br><b>·</b> Sai Universal Holidays Pte. Ltd. (02782)<br><b>·</b> Szimsai Holidays Events Pte. Ltd. (03030)<br><b>·</b> TIS365 (Private Limited) (03091)<br></p><p>The suspension is the result of the companies' failure to submit their audited statement of accounts within 6 months after the close of their financial year.</p><p>The suspension will remain effective until the travel agents submit their audited accounts, or for up to 6 months - at which point STB will decide on the next course of action. During the period of suspension, the travel agents are required to fulfil their existing obligations to their customers, but will not be allowed to accept new travel bookings.</p><p>Please refer to the attached media advisory for more information.</p>
Read More<p>The Singapore Tourism Awards celebrates both establishments and individuals for delivering outstanding experiences and exceptional customer service. Organised by the Singapore Tourism Board, the Awards is held annually to recognise the best within Singapore’s tourism sector. Establishments may submit their nominations via <a href="http://www.SingaporeTourismAwards.com">www.SingaporeTourismAwards.com</a> <strong>before 7th January 2020 </strong>to be considered for the award.</p> <p><strong>Best Tour Experience:</strong> The award recognises a tour that enables participants to discover Singapore’s rich heritage and culture, vibrant precincts and world-class attractions. This includes tours that offer compelling storytelling, immersive and interactive activities, and an authentic Singapore experience.</p> <p><strong>Best Customer Service Excellence for Tourist Guiding: </strong>The award recognises outstanding tourist guides who have delivered distinctive and compelling customer experience.</p> <p>For further assistance, please write to: <a href="mailto:[email protected]">[email protected]</a></p>
Read More<p>STB would like to remind industry partners to comply with the guidelines set by the Land Transport Authority (LTA) on the use of Personal Mobile Devices (PMDs) and bicycles for tours. It is incumbent on industry partners to ensure that the use of PMDs and bicycles in tour itineraries comply with the Active Mobility Act (AMA) in the interest of the safety for visitors and the general public.</p> <p>Please refer to the attached advisory for more details.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email [email protected]</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>Interested to learn how to promote your business effectively online and to develop a targeted online marketing strategy that engages potential customers throughout the digital landscape? To allow greater flexibility in learning for tourist guides, an online course “Online Marketing Foundations” by LinkedIn Learning will be offered as part of a one-year trial under the existing list of Professional Development Courses. For more details on how to sign up and how to obtain the PDC hours, please refer to the attached Step-by-Step Guide.</p>
Read More<p>The Singapore Tourism Awards celebrates both establishments and individuals for delivering outstanding experiences and exceptional customer service. Organised by the Singapore Tourism Board, the Awards is held annually to recognise the best within Singapore’s tourism sector. Establishments may submit their nominations via <a href="http://www.SingaporeTourismAwards.com">www.SingaporeTourismAwards.com</a> <strong>before 7th January 2020 </strong>to be considered for the award.</p> <p><strong>Best Tour Experience:</strong> The award recognises a tour that enables participants to discover Singapore’s rich heritage and culture, vibrant precincts and world-class attractions. This includes tours that offer compelling storytelling, immersive and interactive activities, and an authentic Singapore experience.</p> <p><strong>Best Customer Service Excellence for Tourist Guiding: </strong>The award recognises outstanding tourist guides who have delivered distinctive and compelling customer experience.</p> <p>For further assistance, please write to: <a href="mailto:[email protected]">[email protected]</a></p>
Read More<p>STB would like to remind industry partners to comply with the guidelines set by the Land Transport Authority (LTA) on the use of Personal Mobile Devices (PMDs) and bicycles for tours. It is incumbent on industry partners to ensure that the use of PMDs and bicycles in tour itineraries comply with the Active Mobility Act (AMA) in the interest of the safety for visitors and the general public.</p> <p>Please refer to the attached advisory for more details.</p>
Read More<p>Dear Tourist Guides, </p> <p>We are pleased to enclose the Professional Development Course (PDC) prospectus for second half of 2019, your comprehensive handbook for all approved PDCs. As part the tourist guide licence renewal requirements, TGs are required to attend at least 21 PDC hours in 3 years. </p>
Read More<p>Dear Tourist Guides,</p> <p>To instil good employment practices for the travel industry, prevent payment disputes upstream and reduce the number of contractual disputes in future, STB brought together representatives from MOM, NTUC AREU, NATAS Inbound Committee, STGS and TGC to explore adopting a standard contract for TG services.</p> <p>After hard work by all parties, a standard contract that meets MOM’s requirements for a standard contract for self-employed personnel is ready for TGs’ usage! The key terms of the contract include names of contracting parties, parties’ obligations, payment amount and schedule, variation of terms and termination of contract. Further terms as agreed by all parties can be added in time to come. A copy of the standard contract can be downloaded here (please see doc as attached).</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read MoreDear Tourist Guides,<br><br>One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise. <br><br>The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest. <br><br>The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br><br>
Read MoreDear Tourist Guides,<br><br>The National Heritage Board informed that the Changi Chapel & Museum has been closed since 2 April 2018 for a major revamp, while the Chapel remains open for visits from 9.30am till 5pm daily until 31 Dec 2018. The museum will reopen in late 2020. Please refer to the attachment for more information.<br><br>For any clarifications, please contact May Kim ([email protected]) or Jermaine Huang ([email protected]). Thank you.<br><br>[Note: attached media release was received by STB on 19 Apr 18]<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board <br>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
Read MoreDear Tourist Guides<br><br>The Singapore Tourism Board (STB) has appointed Tourism Management Institute of Singapore (TMIS) to be the training provider for the Tourist Guide Mandatory Refresher Course (MRC), which is part of the licence renewal condition. About 20 MRC sessions will be conducted about 5 months prior, for TGs whose licences are expiring. <br><br>In response to feedback, more lead time has been provided to Mandarin-speaking TGs to build their English proficiency. Hence, TGs have the option of completing their MRC in either English or Mandarin in the first three of years of implementation (2016 - 2018), following which the MRC will be conducted only in English. TGs looking to improve their English proficiency may enroll in the WSQ Workplace Literacy (WPL) English course under SkillsFuture Singapore's employability skills initiative. Upon completion of the programme, TGs will be awarded 7 PDC hours.<br><br>Please contact the following WPL training providers for course details.<br><br>Kaplan Professional http://www.kaplan.com.sg/<br><br>Mendaki Sense http://www.mendaki.org.sg/<br><br>NTUC LearningHub http://www.ntuclearninghub.com/<br><br>SSA Consulting http://www.ssagroup.com/<br><br>Training Vision Institute http://www.trainingvision.com.sg/<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board
Read MoreWith the implementation of the amended STB Act, the previous Singapore Tourism (Licensing and Control of Tourist Guides) Regulations, including the conditions of licence under The Schedule, are revoked. The conditions of licence can be found on the STB corporate website (www.stb.gov.sg). <br><br>As of 7 October 2014, all licensed tourist guides will be bound by these conditions of licence. The conditions of licence are listed in the attachment below for reference and can be revised from time to time.
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