If you are a travel agent, please login using CorpPass
If you are a tourist guide, please login using SingPass or TRUST Portal ID
If you are a training provider, please login using CorpPass
<p>Please note that with effect from <strong>28 April 2020</strong>, the current TRUST Helpdesk contact details will be changed to the following:</p> <p><strong>Contact No.:</strong> 6736 6622</p> <p><strong>Email:</strong></p> <ul> <li>Travel Agents: <a href="mailto:[email protected]">[email protected]</a></li> <li>Tourist Guides: <a href="mailto:[email protected]">[email protected]</a></li> </ul>
Read More<p>Please be informed that In view of the current situation, operating hours for water spouting and lighting of the Merlion will be revised accordingly as follows.</p> <table align="center" border="1" cellpadding="1" cellspacing="1" style="width:500px"> <tbody> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Description</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Current hours</strong></td> <td style="border-color:black; border-style:solid; border-width:1px"><strong>Proposed change</strong></td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Water spouting</td> <td style="border-color:black; border-style:solid; border-width:1px">6.30am to 2am</td> <td style="border-color:black; border-style:solid; border-width:1px">7.30am to 12 midnight</td> </tr> <tr style="border: 1px solid black"> <td style="border-color:black; border-style:solid; border-width:1px">Lighting</td> <td style="border-color:black; border-style:solid; border-width:1px">7pm to 2am</td> <td style="border-color:black; border-style:solid; border-width:1px">7pm to 12 midnight</td> </tr> </tbody> </table> <p><br /> The change in operating hours will be in effect till further notice.</p> <p>For any feedback or clarifications, please contact STB at 6736-6622 or our Tourist Information Hotline at 1800-736-2000 (Monday to Friday, excluding Public Holidays, from 9am to 6pm).</p>
Read More<p>Dear Stakeholders,</p> <p>STB Content team is pleased to introduce the 52 Weekends E-Guide 2020 edition. This is an e-guide detailing events and experiences for the coming year. We hope you enjoy this year’s edition.</p>
Read More<p>Please note that with effect from <strong>28 April 2020</strong>, the current TRUST Helpdesk contact details will be changed to the following:</p> <p><strong>Contact No.:</strong> 6736 6622</p> <p><strong>Email:</strong></p> <ul> <li>Travel Agents: <a href="mailto:[email protected]">[email protected]</a></li> <li>Tourist Guides: <a href="mailto:[email protected]">[email protected]</a></li> </ul>
Read More<p>Dear Travel Agents,</p> <p>6 February 2020 - To minimise the risk of infection and also enhance your overall health, practise of good personal hygiene habits are essential.</p> <p>Please refer to the infographics from Ministry of Health Singapore on good personal hygiene practise to combat against the 2019 novel Coronavirus. You may wish to print and display the infographics at your operating premises. Do let us know via email (<a href="mailto:[email protected]">[email protected]</a>) if you require a high resolution version of the infographics.</p> <p>We thank you for your support to help keep Singapore safe during this period.</p>
Read More<p>ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system.</p> <p>We apologise for any inconvenience caused.</p> <p>For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email [email protected]</p>
Read MoreDear Travel Agents,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read More<p>Please note that with effect from <strong>28 April 2020</strong>, the current TRUST Helpdesk contact details will be changed to the following:</p> <p><strong>Contact No.:</strong> 6736 6622</p> <p><strong>Email:</strong></p> <ul> <li>Travel Agents: <a href="mailto:[email protected]">[email protected]</a></li> <li>Tourist Guides: <a href="mailto:[email protected]">[email protected]</a></li> </ul>
Read More<p>Dear tourist guides,</p> <p>As you continue with your training journey, STB is pleased to introduce the social media marketing toolkit specially tailored for tourist guides to help build your personal brand online and better reach potential customers through social media platforms.</p> <p>Together with other resources such as the Online Marketing Foundations by LinkedIn Learning and Study Awards (refer to ‘Overview’ attachment), we hope you will use these resources to deepen your capabilities, and be better prepared when the tourism sector recovers.</p> <p> </p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board</p>
Read More<p>Dear tourist guides,</p> <p> </p> <p>Together with the Ministry of Manpower, the National Trade Union Congress (NTUC) announced the NTUC Training Fund on 26 March 2020 to help Self-Employed Persons (SEPs) to supplement their income and also prepare them to be future-ready through skills upgrading and training.</p> <p>For more information, please refer to NTUC website at <a href="https://e2i.com.sg/individuals/ntuc-training-fund">https://e2i.com.sg/individuals/ntuc-training-fund</a> or contact NTUC at 6474 0606 or email to <a href="mailto:[email protected]">[email protected]</a> for clarifications.</p> <p> </p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board </p>
Read More<p>Dear Tourist Guides,</p> <p>As part of the Solidarity Budget, the Ministry of Manpower will enhance the Self-Employed Person (SEP) Income Relief Scheme on 6 April 2020 to broaden support for SEPs affected by COVID-19 and tide them through this period of economic uncertainty. </p> <p>The start date of NTUC’s processing of SIRS applications is on 27 Apr 2020.</p> <p>For more information, please refer to the attached media release or call MOM hotline at 6438 5122 or email <a href="[email protected]">[email protected]</a> for clarifications.</p> <p><br /> Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board </p>
Read More<p>Dear Tourist Guides,<br /> <br /> The Multi-Language Proficiency Test (MLPT) will be scheduled on weekdays (0800hrs-1800hrs) except National public holidays.<br /> <br /> Please note that STB reserves the right to:<br /> Change the examination dates if necessary.<br /> Postpone or cancel the examination if the minimum number of registration is not met.<br /> <br /> All queries can be made to [email protected]<br /> <br /> Thank you.<br /> <br /> Regards,<br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board</p>
Read More<p>Dear Tourist Guides,</p> <p> </p> <p>For TGs whose licences will be expiring on 31 August 2020, you will need to attend the mandatory refresher course (MRC) and pass the e-assessment as part of licence renewal conditions. Please see the attachment for MRC registration process.</p> <p> </p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board</p>
Read More<p>Dear Tourist Guide,</p> <p>We are pleased to enclose the Professional Development Course (PDC) prospectus for first half of 2020, your comprehensive handbook for all approved PDCs. As part the tourist guide licence renewal requirements, TGs are required to attend at least 21 PDC hours in 3 years.</p> <p>Thank you.</p> <p> </p> <p>Regards</p> <p>Tourist Guide Licensing Department</p> <p>Singapore Tourism Board </p> <p> </p>
Read More<p><strong>Revised Operating Hours for Night Safari:</strong></p> <table cellspacing="0" style="border-collapse:collapse"> <tbody> <tr style="border: 1px solid black"> <td style="background-color:#d0cece; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:15px; width:140px"> </td> <td style="background-color:#d0cece; border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:1px solid black; height:15px; width:202px"> <p><strong>Remarks</strong></p> </td> <td style="background-color:#d0cece; border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:1px solid black; height:15px; width:129px"> <p><strong>Park Closure</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:24px; width:140px"> <p><strong>Night Safari Admission</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:202px"> <p>Last admission slot at <strong>9.15pm</strong><strong> </strong></p> </td> <td rowspan="4" style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:129px"> <p> </p> <p><strong>11.00pm</strong></p> <p><strong>(Last entry at 10.15pm)</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:24px; width:140px"> <p><strong>Tram</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:202px"> <p>Last English Tram departs at <strong>10.15pm</strong></p> <p>Last Multi-Language Tram departs at <strong>9.30pm</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:24px; width:140px"> <p><strong>Creatures of the Night Show</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:202px"> <p><strong>10.30pm showtime will not be available</strong> on weekend</p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:24px; width:140px"> <p><strong>Retail Outlets</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:202px"> <p>All Retail outlets will close at <strong>11.00pm</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:24px; width:140px"> <p><strong>F&B Outlets</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:202px"> <p>All F&B outlets will close at <strong>11.00pm</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:24px; width:129px"> <p> </p> </td> </tr> </tbody> </table> <p> </p> <p><strong>Revised Operating Hours for Ticketing Counter & Collection Note Kiosks:</strong></p> <table cellspacing="0" style="border-collapse:collapse"> <tbody> <tr style="border: 1px solid black"> <td style="background-color:#d0cece; border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:1px solid black; height:10px; width:182px"> <p><strong>Location</strong></p> </td> <td style="background-color:#d0cece; border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:1px solid black; height:10px; width:288px"> <p><strong>Remarks</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:17px; width:182px"> <p><strong>Collection Note Kiosk at</strong></p> <p><strong>Singapore Zoo Entrance</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:17px; width:288px"> <p>Collection Note Kiosks will close at <strong>10.00pm</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:17px; width:182px"> <p><strong>Collection Note Kiosk at</strong></p> <p><strong>Night Safari Entrance</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:17px; width:288px"> <p>Collection Note Kiosks will close at <strong>10.15pm</strong></p> </td> </tr> <tr style="border: 1px solid black"> <td style="border-bottom:1px solid black; border-left:1px solid black; border-right:1px solid black; border-top:none; height:17px; width:182px"> <p><strong>Ticketing Counter at </strong></p> <p><strong>Singapore Zoo Entrance</strong></p> </td> <td style="border-bottom:1px solid black; border-left:none; border-right:1px solid black; border-top:none; height:17px; width:288px"> <p>All ticketing counters will close at <strong>10.00pm</strong></p> </td> </tr> </tbody> </table> <p> </p> <p>For queries on the operating hours of Night Safari, you may call Wildlife Reserves Singapore at 6269 3411. Thank you.</p>
Read More<p>Dear Tourist Guides,</p> <p>6 February 2020 - To minimise the risk of infection and also enhance your overall health, practise of good personal hygiene habits are essential.</p> <p>Please refer to the infographics from Ministry of Health Singapore on good personal hygiene practise to combat against the 2019 novel Coronavirus.</p> <p>We thank you for your support to help keep Singapore safe during this period.</p>
Read More<p>Dear Tourist Guides,</p> <p>The Tripartite Workgroup (TWG) published a report in 2018 on the support for Self-Employed Persons (SEPs), which included recommendations to address issues such as a lack of CPF savings for healthcare and retirement. The Government has accepted the recommendations by the Tripartite Workgroup (TWG) to address the challenges faced by Self-Employed Persons (SEPs).</p> <p>One of TWG’s recommendations is the “Contribute As You-Earn” (CAYE) model, aiming to help SEPs save more regularly for their healthcare needs. Under CAYE, service buyers/intermediaries who contract with SEPs will transmit a portion of the service fee payment to the SEP’s MediSave account, which will count towards the SEP’s mandatory MediSave contribution for the year. The Government, as a service buyer, will be taking the lead to pilot CAYE from Q1 2020.</p> <p>For further information, please refer to the attached infographic or visit the <a href="https://www.cpf.gov.sg/Members/Schemes/schemes/self-employed-scheme/contribute-as-you-earn-(caye)">Central Provident Fund Board website</a>. For queries on CAYE, you may <a href="http://www.cpf.gov.sg/writetous">write</a> to the CPF Board or call 1800-227-1188. Thank you.</p>
Read More<p>Interested to learn how to promote your business effectively online and to develop a targeted online marketing strategy that engages potential customers throughout the digital landscape? To allow greater flexibility in learning for tourist guides, an online course “Online Marketing Foundations” by LinkedIn Learning will be offered as part of a one-year trial under the existing list of Professional Development Courses. For more details on how to sign up and how to obtain the PDC hours, please refer to the attached Step-by-Step Guide.</p>
Read MoreDear Tourist Guides,<br><br>The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID.<br><br>For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>.<br><br>We hope you have a pleasant experience with the new TRUST!
Read MoreDear Tourist Guides,<br><br>Please see the attachment for the Glossary of Tourism Common Terms.<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board
Read MoreDear Tourist Guides,<br><br>With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. <br><br>Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. <br><br>It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ <br><br>Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254<br><br>Regards,<br>Tourist Guide Licensing Department <br>Singapore Tourism Board <br>
Read More<p>Dear Tourist Guides,<br /> <br /> One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise.<br /> <br /> The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals have to complete requisite training for basic guiding skills and knowledge. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest.<br /> <br /> The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information.<br /> <br /> Regards,<br /> Tourist Guide Licensing Department<br /> Singapore Tourism Board<br /> </p>
Read MoreDear Tourist Guides,<br><br>The National Heritage Board informed that the Changi Chapel & Museum has been closed since 2 April 2018 for a major revamp, while the Chapel remains open for visits from 9.30am till 5pm daily until 31 Dec 2018. The museum will reopen in late 2020. Please refer to the attachment for more information.<br><br>For any clarifications, please contact May Kim ([email protected]) or Jermaine Huang ([email protected]). Thank you.<br><br>[Note: attached media release was received by STB on 19 Apr 18]<br><br>Best Regards,<br>Ooin Tze Sern<br>Senior Officer | Tourist Guide Licensing<br>Singapore Tourism Board <br>
Read MoreA Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. <br><br>Attached please find a copy of the CCE for your reference.
Read MoreWith the implementation of the amended STB Act, the previous Singapore Tourism (Licensing and Control of Tourist Guides) Regulations, including the conditions of licence under The Schedule, are revoked. The conditions of licence can be found on the STB corporate website (www.stb.gov.sg). <br><br>As of 7 October 2014, all licensed tourist guides will be bound by these conditions of licence. The conditions of licence are listed in the attachment below for reference and can be revised from time to time.
Read More
