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Regulatory Reminders

Renewing Your Travel Agent Licence

Bulletin Board

Fire Walking Ceremony 2022

Dear Industry Partners,  The Sri Mariamman Temple, located at No. 244 South Bridge Road, is one of the Temples administered by the Hindu Endowments Board which is under the purview of the Ministry of Culture, Community and Youth. Being a National Monument, the Temple has a large flow of devotees and tourists visiting the Temple daily. This year, the annual Fire Walking Ceremony will be held on Sunday, 16 October 2022. The preceding ceremonies will commence from 30 September 2022 to 17 October 2022. During the period of the ceremonies, large congregations of more than 3000 devotees are expected to patronize the Temple daily. Due to the large number of participating devotees, it would not be possible for tourists to visit the Temple. As such, we would appreciate it if you could advice the tour operators to avoid bringing tourists to the Temple from 30 September 2022 to 17 October 2022.  Thank you.  On behalf of Sri Mariamman Temple,Tour & Industry Development Team

Bulletin Board

Launch of Digital version of Travel Agent Licence

Dear Travel Agent The Singapore Tourism Board is pleased to announce the roll-out of the digital version of your Travel Agent licence with effect from today. From 15 September 2022, travel agents who have renewed their licence for 2023/2024 or updated your business details will be issued your new licence via TRUST. Find out more about the new Travel Agent licence by clicking the links below and follow the steps to download and display your licence at your place of business.If you are due for licence renewal in 2023, your existing licence will remain valid and does not need to be converted.Please do not hesitate to contact us at <a href="mailto:stb_ta@stb.gov.sg">stb_ta@stb.gov.sg</a>, should you require more information.     Yours Faithfully,Travel Agents and Tourist Guides Division Singapore Tourism Board

Bulletin Board

Travel Agent Licences to be issued digitally

Dear Travel Agents,As part of the STB’s efforts to go digital and expedite licence issuance to travel agents, STB will be transiting towards the issuance of the Travel Agent licence in a downloadable digital format via TRUST from 15 September 2022. Click on the infographic (as attached) to find out what you can expect. More information will be shared in the coming weeks. Please stay tuned.Thank you.Regards Travel Agent Licensing and Regulatory Review Department

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _29 Aug 2022

On 24 Aug 2022, the Multi-Ministry Taskforce (MTF) announced further easing of Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 29 Aug 2022:<ul><li>Mask-wearing is mandatory only on public transport (i.e. on MRT/LRT and public buses) and indoor public transport facilities (e.g. boarding areas at bus interchanges and MRT platforms). Tour buses are exempted from mask-wearing.  </li><li>For tours that involve entry into settings with Vaccination-Differentiated Safe Management Measures (VDS) such as F&B establishments<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, vaccination status checks are not required. The onus is on the individuals to abide by the rules, where he/she must be: <ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs---post-vaccination-matters">https://www.moh.gov.sg/covid-19/vaccination/faqs---post-vaccination-matters</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2010 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (based on year of birth) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Industry Guides

Travel Agent Training Guide

Industry Guides

Framework for Identifying the Right Travel Management System

Industry Guides

Travel Agent Internship Guide

Industry Guides

Business Transformation Playbook

Industry Guides

Travel Agent Onboarding Guide

Industry Guides

Technology Guidebook

Industry Guides

Travel Agent Roadmap Handbook

Industry Trends

Reconnect with your Consumers

Bulletin Board

Heritage Resources from NLB

Dear Tour Operators and Tourist Guides, We are pleased to provide some additional heritage resources kindly provided by NLB: Places and Stories - Collection of historical write-ups, presented as stories, for tourist guides, grouped by regions in Singapore<a href="https://www.canva.com/design/DAFBrdqQ0Rk/Vili0ZEdzdBWLAfQa4MB2w/view?utm_content=DAFBrdqQ0Rk&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink">Places & Stories (canva.com)</a>This presentation is for Tourist Guides who are seeking to deepen and broaden their knowledge on interesting events at various tourist sites.The collection of stories is specially curated by NLB’s librarians, with references to resources where more details and photographs can be obtained. It is useful for Tourist Guides to help give their tourists a more varied and nostalgic experience during their tours. Collections and Services in National Library / National ArchivesCollections Guide (See Attached)This presentation is for Tourist Guides who are looking for additional resources to do research on the history and culture of different tourist sites.The presentation gives details on how to access the various online and on-site materials available to tourist guides and members of the public for research purposes, including location of resources, short summaries of resources, and any applicable fees. A summary of the resources can be found on page 39. Do also check out the <a href="https://curiocity.nlb.gov.sg/">Curiocity</a> website for more heritage materials. Yours Faithfully,Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Bulletin Board

Virtual Tours Guide

Dear Tour Operators and Tourist Guides,The Virtual Tours Guide (as attached) is for industry practitioners who are considering embarking on virtual tours to expand their product offerings to reach a wider audience.This Guide puts forth the opportunities and considerations of conducting virtual tours and helps industry practitioners to determine how virtual tours can be relevant for their businesses even as borders reopen and international travel resumes.Yours faithfully,  Travel Agents and Tourist Guides Division Singapore Tourism Board

Industry Trends

Redefining Customer Experience: Digitalisation is Key

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _26 Apr 2022

On 22 Apr 2022, the Multi-Ministry Taskforce (MTF) announced further easing of Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 26 Apr 2022:<ul><li>Tour size and group size limits are removed for all tours.  </li><li>Safe distancing is not required and intermingling is allowed for all tours.  </li><li>For tours with mask-off activities (such as F&B components or those which involve sports or physical exercise), participants are required to wear their masks after the mask-off activities if they continue to remain indoors, including on conveyances.  </li><li>For tours that involve entry into settings with Vaccination-Differentiated Safe Management Measures (VDS) such as F&B establishments<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, vaccination status checks are not required. The onus is on the individuals to abide by the rules, where he/she must be: <ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li></ul>With effect from 1 May 2022:<ul><li>Submission of tours re-opening data to be made on the 2nd of every month.   </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _4 Apr 2022

On 24 March 2022, the Multi-Ministry Taskforce (MTF) announced it would ease Safe Management Measures (SMMs) and make further progress towards living with COVID-19. In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 29 March 2022: <ul><li>Changes to the tour size limit and Safe Management Measures (SMMs) are summarised in the following table.</li></ul><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Types of Tours</td><td style="border: 1px solid black">Tour Size Limit</td><td style="border: 1px solid black">Remarks</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours with mask-on activities throughout Examples: City tours on coach buses, walking tours without F&B components</td><td style="border: 1px solid black">Nil</td><td style="border: 1px solid black">Safe distancing is not required and intermingling is allowed when masks are on. </td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (indoors) Examples: Tours which include F&B components</td><td style="border: 1px solid black">Max 30 participants</td><td rowspan="2">At least 1 metre safe distance between groups of up to 10 pax is required when masks are not worn. Intermingling between different groups is disallowed when masks are not worn. Safe distancing is not required and intermingling is allowed once masks are worn after the mask-off activities.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (outdoors)  Examples: Tours which involve sports or physical exercise such as cycling and kayaking tours</td><td style="border: 1px solid black">Max 50 participants</td></tr></tbody></table></figure><ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 10 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at establishments that are not able to administer comprehensive VDS, the dine-in group size is capped at 5. Participants may only revert to their earlier groupings of up to 10 after leaving the establishment or else remain in the same groupings of 5.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) activities where masks are not worn, there is no maximum group size.  </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Industry Trends

Big Data and Analytics

Bulletin Board

Quarantine-Free Travel to Singapore

Dear Travel Agents and Tourist Guides,  With effect from 1 Apr 2022, Singapore is reopening to all fully vaccinated* travellers without quarantine — simply present a negative pre-departure test upon arrival. *Fully vaccinated visitors and non-fully vaccinated children aged 12 and below will be allowed to enter Singapore. Attached is a quick guide through infographics. For more information, please visit <a href="https://safetravel.ica.gov.sg/arriving/overview">https://safetravel.ica.gov.sg/arriving/overview</a>. Thank you.  Yours faithfully,  Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _21 March 2022

On 11 March 2022, the Multi-Ministry Taskforce (MTF) announced it would resume our transition to resilience and proceed to simplify and streamline Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.In line with the streamlining of SMMs, with effect from 15 March 2022, tour operators and tourist guides can resume tour operations without submitting an application to the Singapore Tourism Board ("STB") for assessment and subsequently, receive an approval letter from the Ministry of Trade and Industry ("MTI").These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below.  With effect from 15 March 2022: <ul><li>Tour operators and tourist guides are not required to submit an application to the Singapore Tourism Board ("STB") for assessment and subsequently, receive an approval letter from the Ministry of Trade and Industry ("MTI") in order to resume tour operations.</li><li>Changes to the tour size limit and Safe Management Measures (SMMs) are summarised in the following table.</li></ul><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Types of Tours</td><td style="border: 1px solid black">Revised Tour Size Limit</td><td style="border: 1px solid black">At least 1-metre Safe Distancing (1M SD)</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Fully mask-on activities throughout the tours Examples: Conveyance-assisted tours and walking tours without F&B components</td><td style="border: 1px solid black">Nil</td><td style="border: 1px solid black">Not required</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (indoors) Examples: Tours which include F&B components</td><td style="border: 1px solid black">Max 30 participants</td><td rowspan="2">1M SD between groups of up to 5 pax is required when engaging in mask-off activities. No intermingling between groups is allowed when masks are off. Tour can resume without 1M SD after mask-off activities. Participants  wear their masks immediately after the mask-off activities have concluded. </td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (outdoors)  Examples: Tours which involve sports and physical exercise e.g. cycling and kayaking tours</td><td style="border: 1px solid black">Max 50 participants</td></tr></tbody></table></figure><ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (i.e. born in or after 2010)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must revert to their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.  </li></ul>Please be reminded to comply with all the safe management measures, including those from other relevant agencies. For more information, please refer to <a href="https://www.gobusiness.gov.sg/safemanagement/general/">https://www.gobusiness.gov.sg/safemanagement/general/</a> for all latest advisories across various sectors. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the <a href="https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines">World Health Organisation Emergency Use Listing</a> (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. Children born in 2009 who will turn 13 in 2022 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022 (instead of 1 January 2022). From 1 March 2022, the concession for children will only be extended to those born in or after the year 2010. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Bulletin Board

Safe Itinerary Guide and Experience Singapore! Compendium

As Singapore moves towards COVID-19 resilience and progressively reopens its borders to more visitors, it is critical to instil confidence and assure potential visitors that Singapore is ready to welcome them with new and innovative experiences that take their safety into consideration. The Singapore Tourism Board (STB) has developed the Safe Itinerary Guide to guide tourism stakeholders in responding to new consumer priorities for travel amidst the COVID-19 pandemic. It contains strategies to understand target audiences and personalise itineraries, a guide to design the visitor experience, new capabilities that stakeholders can develop as well as practical information such as responding to emergencies.To complement the Safe Itinerary Guide, the Association of Singapore Attractions (ASA), National Association of Travel Agents Singapore (NATAS), Singapore Association of Conference and Exhibition Organisers and Suppliers (SACEOS), Singapore Hotel Association (SHA) and Society of Tourist Guides Singapore (STGS) have also worked with the Singapore Tourism Board (STB) to curate a compendium of unique experiences for travel intermediaries to tap on when designing itineraries for travel in a COVID-19 endemic world. In the compendium, you will find information on a variety of new and innovative experiences contributed by various partners across the sector. You will also find information on providers of healthcare services which are important enablers for smooth travel, such as information on PCR tests and telemedicine consultation services. Both initiatives are part of efforts by the Emerging Stronger Taskforce Alliance for Action in Enabling Safe and Innovative Visitor Experiences (EST-AfA) to support the industry in tackling challenges posed by COVID-19 and to emerge from the crisis stronger.We hope all industry partners will find these resources useful as you work to welcome visitors again amidst this new norm.

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _1 January 2022

On 30 December 2021, Singapore Tourism Board (STB) released a joint advisory with Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA) and Urban Redevelopment Authority (URA) to update the Safe Management Measures (SMMs) at Food & Beverage Establishments, Retail Establishments and Lifestyle-Related Services. In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: With effect from 1 January 2022: <ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (i.e. born in or after 2009)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4], </a>and if there are 2 or more such children in the group, the children must be from the same household; or</li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must revert to their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.  </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the <a href="https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines">World Health Organisation Emergency Use Listing</a> (WHO EUL). For more information, refer to <a href="https://file.go.gov.sg/vdsmminfo.pdf">MOH’s information sheet on the requirements for VDS</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments. Those who have recovered from COVID-19 and will exceed the 180-day period as at 1 January 2022, but have yet to be fully vaccinated, will be given until 31 January 2022 to complete their primary vaccination regime, so as to be able to enter VDS settings.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. Children born in 2009 who will turn 13 in 2022 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022 (instead of 1 January 2022). From 1 March 2022, the concession for children will only be extended to those born in or after the year 2010.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached document(s). We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Understanding Safe Management Measures Through Infographics

Dear Travel Agents and Tourist Guides To ensure a safe working environment, businesses must adhere to sector-specific safe management measures. Attached is a list of infographics for ease of reference:<ul><li>Annex A - Summary of relevant latest measures</li><li>Annex B - Reminder on handling inbound travellers</li></ul>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. [Information updated as of 7 Jan 2022]Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Reminder on Travel Guidelines for Incoming Travellers

Dear stakeholders,  With the high incidence of COVID-19 cases across the Vaccinated Travel Lane (VTL) countries, you may be receiving queries from concerned incoming travellers seeking advice on Singapore’s travel guidelines. You may refer to the ICA SafeTravel website for the latest guidelines for <a href="https://safetravel.ica.gov.sg/travel-checklist/overview/">incoming travellers</a>, including returning Singapore Citizens and Permanent Residents.Please be reminded that based on the current guidelines, travellers must defer their travel to Singapore if they:<ul><li>Have COVID-19 symptoms;</li><li>Are diagnosed or suspected to have contracted COVID-19 in the last 14 days before departing for Singapore; or</li><li>Had been in close contact with a COVID-19 positive patient in the last 7 days before departing for Singapore. This includes the provision of care for a COVID-19 patient in a healthcare or family/social setting, staying in the same location as a COVID-19 patient, or had been in close (i.e. less than two meters) contact with a COVID-19 patient for more than 15 minutes.</li></ul>In addition, all incoming travellers should be advised to declare truthfully on their SG Arrival Card with electronic Health Declaration (SGAC/eHDC). Travellers who are subsequently found to have made a false declaration on their SGAC/eHDC will be liable for prosecution under the Infectious Disease Act (IDA).For more information, please refer to <a href="https://safetravel.ica.gov.sg/arriving/overview">https://safetravel.ica.gov.sg/arriving/overview</a>.Thank you for your understanding and cooperation.  [Information updated as of 6 January 2022.] Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Time-Limited 8-weeks Rostered Routine Testing (RRT) for Workplaces (Round 2)

Dear stakeholders,With more employees returning to the workplace from 1 Jan 2022, there could be higher risk of workplace transmission, particularly given the higher transmissibility of the Omicron variant. Regular testing is therefore important to ensure early detection and ringfencing of cases at the workplace. To support this practice, the Government is undertaking a second round of ART kit distribution which eligible companies can apply for. The application period is open until 31 Jan 2022.For more information on the time-limited 8-weeks RRT for workplaces, please refer to this <a href="https://www.gobusiness.gov.sg/timelimitedrrt/">website</a>. FAQsQ: Which companies are eligible to apply for kits? A: Companies with fully vaccinated* employees who work onsite and who are not already subject to the Government's mandatory PCR or FET RRT regime, may apply for 8 ART kits per onsite fully vaccinated employee for weekly testing over a two-month period. This includes full-time, part-time employees, interns or vendors who will return to office at least once a week over a 2-month period. *Including employees who are (i) certified to be medically ineligible, or (ii) unvaccinated and recovered from COVID-19 infection within 180 days as of 31 Mar 2022.Q: Why is it that only fully vaccinated employees are eligible for the free ART kits? A: Non-fully vaccinated staff are already subject to MOM’s Workforce Vaccination Measures from 1 Jan 2022, where they have to pay for their own PET before returning to the workplace. They will therefore not be eligible for the free ART kits issued by the Government to workplaces. From 15 Jan 2022, this concession for non-fully vaccinated persons to return to the workplace even with a negative PET result will also be removed i.e. they will not be allowed to return to office at all.Q: I applied for the first round of kits distribution in Sep 2021. Am I still eligible to apply for this second round of kits distributionA: Yes, your company may still apply for the ART kits for the employees who fulfil the eligibility criteria. However, the Government reserves the right to reject applications from non-compliant companies that applied for and received the first round of kits distribution, including those that did not submit or were late in submitting their results declaration. Companies are therefore reminded to submit their results declaration on time and produce the proof of documents as necessary if audited. [Information updated as of 5 Jan 2022] Yours faithfully,Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Update on MPA’s Additional Safe Management Measures

Dear Tour Operators and Tourist Guides,Please note that in view of the emergence of the Omicron variant of concern, Maritime and Port Authority of Singapore (MPA) has implemented the following additional safe management measures (SMMs) for SZH-licensed pleasure craft with effect from 15 Dec 2021: <ol><li>Only fully vaccinated tour participants[1] are allowed onboard the pleasure craft. Unvaccinated passengers (other than recovered individuals, <a href="https://www.moh.gov.sgnews-highlightsdetailscalibrated-adjustments-in-stabilisation-phase_8nov2021/">medically ineligible individuals</a>, or children aged 12 years and below[2]) are not allowed to board the craft. Owner/operators of SZH-licensed pleasure craft must check the status of such individuals; and</li><li>If more than one group of 5 tour participants[3] will be on board the pleasure craft, all participants must undergo ART or <a href="https://www.moh.gov.sg/covid-19/statistics/pet">PET</a>[4] prior to commencement of the charter. </li></ol>For more information, please refer to <a href="https://www.mpa.gov.sg/web/portal/home/port-of-singapore/craft-licensing-and-port-clearance/safe-management-measures-for-pleasure-craft">MPA’s website on safe management measures for pleasure craft</a>.  [1] An individual is considered fully vaccinated two weeks after he or she has received two doses of Pfizer-BioNTech/ Comirnaty, Moderna, or any vaccines in the World Health Organisation’s Emergency Use Listing such as Sinovac-CoronaVac, Sinopharm, and AstraZeneca.[2] Unvaccinated children aged 12 years old and below can be included in groups of 5 persons as long as they are all from the same household.[3] If more than 1 group but only participants from the same household are onboard, they may be exempted from the ART or PET requirement.[4] Tour participants will be required to present the PET results on the TraceTogether/HealthHub Application or hard copy results for verification.  FAQsQ: How will these additional SMMs affect tour operators and tourist guides?A: Tour operators and tourist guides conducting boat tours are encouraged to work with pleasure craft operators to ensure that these additional SMMs are adhered to. This includes requiring tour participants to undergo ART or PET prior to commencement of the charter. Q: Can the tour participants perform the ART self-test at home? A: No, the ART self-test has to be performed on-site in the presence of a third party such as a tour operator, tourist guide or boat crew member. Tour operators and tourist guides are reminded to work with the pleasure craft operators to<ul><li>Allow tour participants to carry out the self-tests in a well-ventilated area and maintain 1m safe-distancing;</li><li>Ensure that the ART results are documented (e.g., in digital or physical format) and the kits are properly disposed of.</li></ul>For more information on how to use the ART kits, please refer to this <a href="https://ask.gov.sg/questions/507">website</a>. Q: What documents are tour participants required to show if they are undergoing PET? A: Tour participants will be required to present the PET results on the TraceTogether/HealthHub Application or hard copy results for verification. Please be reminded that the validity of a negative COVID-19 test result is 24 hours from the time the tour participant was registered at the testing premises to take the tests. For more information on PET, please refer to this <a href="https://www.moh.gov.sg/covid-19/statistics/pet">website</a>.  We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  [Information updated as of 20 December 2021] Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _23 November 2021

On 20 November 2021, the Multi-Ministry Taskforce (MTF) announced calibrated adjustments to Safe Management Measures (SMMs) for the Transition Phase. In line with this, the Singapore Tourism Board ("STB") has updated the SMMs applicable to tours. These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply:  <ul><li>With effect from 22 November 2021:<ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="#_ftnref1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.<ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="#_ftnref2">[2]</a>;</li><li>children aged 12 years and below<a href="#_ftnref3">[3]</a>; or</li><li>certified medically ineligible<a href="#_ftnref4">[4]</a> (from 1 December 2021).</li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must return into their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.</li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.</li></ul></li></ul> <a href="#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="#_ftnref2">[2]</a> An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. <a href="#_ftnref3">[3]</a> Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 5 pax as long as all the children are from the same household. Please refer to MOH’s press release on 20 November 2021 for more details:https://www.moh.gov.sg/news-highlights/details/resuming-our-transition-towards-covid-resilience<a href="#_ftnref4">[4]</a> Certified medically ineligible individuals will be issued with a standard paper memo, which should be presented along with a government-issued photo identification card to be exempted from VDS. For more details on the changes, please refer to the attached document. For a copy of the application and declaration forms, please refer <a href="https://www.stb.gov.sg/content/stb/en/home-pages/advisory-for-tours.html">here</a>. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _10 November 2021

On 8 November 2021, the Multi-Ministry Taskforce (MTF) announced calibrated adjustments to Safe Management Measures (SMMs) for the Stabilisation Phase. In line with this, the Singapore Tourism Board ("STB") has updated the SMMs applicable to tours. These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply:  <ul><li>With effect from 10 November 2021: <ul><li>For tours that involve F&B components<a href="#_ftn1">[1]</a>, entry into shopping malls or attractions, or indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 2 pax. Families from the same household will need to be in groups of two, except when dining in at F&B establishments as detailed below.<ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="#_ftn2">[2]</a>;</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>; or</li><li>certified medically ineligible individuals<a href="#_ftn4">[4]</a> (from 1 December 2021).</li></ul></li><li>For tours that involve F&B components at F&B establishments that are able to administer comprehensive Vaccination-Differentiated Safe Management Measures (VDS), up to 5 fully vaccinated individuals from the same household<a href="#_ftn5">[5]</a> can dine-in together. Participants are required to return to and adhere to their earlier groupings of 2 after leaving the F&B establishments. To avoid doubt, hawker centres and coffee shops are not able to administer comprehensive VDS, and the dine-in group size remains capped at 2 pax.</li></ul></li><li>For tours that do not involve F&B components, entry into shopping malls and attractions, or indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 2 pax, regardless of vaccination status.</li></ul></li></ul> <a href="#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="#_ftnref2">[2]</a> An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event.<a href="#_ftnref3">[3]</a> Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 pax as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 9 October 2021 for more details: <a href="https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future">https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future</a> <a href="#_ftnref4">[4]</a> Certified medically ineligible individuals will be issued with a standard paper memo, which should be presented along with a government-issued photo identification card to be exempted from VDS.<a href="#_ftnref5">[5]</a> This includes unvaccinated children 12 years and below, in line with their eligibility for VDS, as well as certified medically ineligible individuals (from 1 December 2021). If a group comprises up to 5 such children, all the children must be from the same household.  For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _13 October 2021

In line with the latest health situation in Singapore and the need to slow down community transmission, the Singapore Tourism Board ("STB") has updated the Safe Management Measures ("SMMs") that are applicable to tours with effect from 13 October 2021.The following changes to the SMMs will apply: <ul><li>For tours that involve F&B components<a href="#_ftn1">[1]</a>, entry into shopping malls or attractions, or indoor activities where masks are not worn, the maximum number of pax in each group within such tours is capped at 2 and this will apply throughout the duration of the tour. All individuals within such tours must be <ul><li>fully vaccinated<a href="#_ftn2">[2]</a>; or</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>.</li></ul></li><li>For tours that do not involve F&B components, entry into shopping malls and attractions, or indoor activities where masks are not worn, ensure that the maximum number of pax in a group within each such tour is capped at 2 regardless of vaccination status </li></ul> [1] This includes F&B at regular F&B establishments, hawker centres and coffee shops.[2] An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. [3]Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 9 October 2021 for more details:  <a href="https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future">https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future.</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.   Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _24 September 2021

In response to the growing number of COVID-19 cases in the community, the Multi-Ministry Taskforce ("MTF") announced on <a href="https://www.moh.gov.sg/news-highlights/details/going-back-to-phase-2-heightened-alert">24 September 2021</a> that it would tighten Safe Management Measures ("SMMs") with effect from 27 September 2021 through 24 October 2021 (both dates inclusive).The following changes to the SMMs will apply: <ul><li>For tours that involve indoor activities where masks are not worn e.g., tours with F&B components, the maximum number of pax in each group within such tours is capped at 2 and this will apply throughout the duration of the tour. The F&B establishments that the tour will visit must have in place systems to check the vaccination status of the individuals. All individuals within such tours must be <ul><li>fully vaccinated[1]; or</li><li>children aged 12 years and below[2]. </li></ul></li><li>For tours that do not involve indoor activities where masks are not worn, ensure that the maximum number of pax in a group within each such tour is capped at 2 regardless of vaccination status.</li></ul> [1]An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. [2]Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 6 August 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Time-Limited 8-weeks Rostered Routine Testing (RRT) for Workplaces

Dear stakeholders,As part of the national effort to step up regular testing, we would strongly encourage companies with employees that work onsite and are not already subject to mandatory RRT, to apply for 8 Antigen Rapid Test (ART) kits per onsite employee for weekly testing of your employees over a two-month period. With regular testing, companies can detect and ringfence infections early. These tests can be administered by the individuals themselves at home, or at the work premises.For more information on the time-limited 8-weeks RRT for workplaces, please refer to the attached document.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _10 August 2021

As Singapore transits towards COVID resilience, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/preparing-for-our-transition-towards-covid-resilience">6 August 2021</a> that it would ease Safe Management Measures ("SMMs") in two steps. The first will take effect from 10 August 2021 and the second from 19 August 2021, if conditions remain stable.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: With effect from 10 August 2021: <ul><li>For tours that involve indoor activities where masks are not worn e.g., tours with F&B components, the maximum number of participants for each tour is 20, with each group within such tours capped at 5 pax and this will apply throughout the duration of the tour. The F&B establishments that the tour will visit must have in place systems to check the vaccination status of the individuals. All individuals within such tours must be<ul><li>fully vaccinated (as defined in footnote1); or</li><li>children aged 12 years and below[2].</li></ul></li><li>For tours with F&B components at hawker centres and coffee shops, the maximum number of participants for each tour is 20, with each group within such tours being stricter and capped at 2 pax regardless of vaccination status; and</li><li>For tours that do not involve indoor activities where masks are not worn, the maximum number of participants for such tours remain at 20 with each group within such tours capped at 5 pax regardless of vaccination status.</li></ul>With effect from 19 August 2021:<ul><li>For conveyance-assisted tours, capacity on board every conveyance must be capped at 50 participants or at the operating capacity of the conveyance, whichever is lower.</li></ul> [1] An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnatry, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event.[2] Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 5 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 6 August 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _22 July 2021

In response to the growing number of COVID-19 cases in the community, the Multi-Ministry Taskforce ("MTF") announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">20 July 2021</a> that it would further tighten Safe Management Measures ("SMMs") by going back to Phase 2 (Heightened Alert) with effect from 22 July 2021 through 18 August 2021.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 22 July 2021 to 18 August 2021 (both dates inclusive): <ul><li>For all tours (conveyance and non-conveyance), the tour capacity is 20 participants, and the maximum number of pax in a group within each tour must be capped at 2. A safe distance of at least one metre between each group must be maintained with no intermingling between different groups at all times.</li><li>Tours with food and drink components that require the removal of masks, including dine-in and food sampling/tasting, are not allowed.       </li></ul></li></ul>Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures, e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between different groups are maintained and no intermingling between different groups. For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _19 July 2021

To mitigate further community spread of COVID-19, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">16 July 2021</a> that it would tighten Safe Management Measures (SMMs) for higher-risk, mask-off settings with effect from 19 July 2021 through 8 August 2021 (both dates inclusive).These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 19 July 2021 to 8 August 2021 (both dates inclusive):<ul><li>For tours that involve indoor mask-off activities e.g., tours with F&B dine-in components, the maximum number of participants in each group within such tours is capped at 2 participants and this will apply throughout the duration of the tour.</li><li>The maximum number of participants in each group within such tours may be capped at 5 participants if:<ul><li>The F&B establishments that the tour will visit have put in place systems to check the vaccination status of the individuals;</li><li>All individuals in the group are:<ul><li>fully vaccinated;<a href="#_ftn1">[1]</a> or</li><li>have recovered from COVID-19 within the preceding 270 days; or</li><li>have a valid negative pre-event test (PET) result for the duration of his/her dining in<a href="#_ftn2">[2]</a>; or</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>.</li></ul></li></ul></li></ul></li><li>For the avoidance of doubt, for tours with F&B dine-in components to hawker centres, food courts and coffee shops, the maximum number of participants in each group within such tours is capped at 2 participants; and</li><li>For all other tours, the maximum number of participants in each group remains at 5 participants.</li></ul> <a href="#_ftnref1">[1]</a>An individual is considered fully vaccinated two weeks after he or she has received two doses of Pfizer-BioNTech/Comirnaty or Moderna vaccines.<a href="#_ftnref2">[2]</a>This refers to tests done by MOH-approved COVID-19 test providers, and the PET must have been taken in the past 24 hours before the expected end of the event/visit. <a href="#_ftnref3">[3]</a>Children who are 12 years and below do not need to do PET. If the group is not from the same household, then the number of children 12 years old and below should constitute not more than half the dine-in group. If the group is from the same household, then the group may consist of up to 4 children aged 12 years and below and an adult. Please refer to Annex B of MOH’s press release on 16 July 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening _12 July 2021

Following the two stages of gradual reopening to Phase 3 (Heightened Alert) on 14 June and 21 June 2021, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures-7Jul">7 July 2021</a> that it will continue to calibrate the resumption of more economic and community activities.The new measures for re-opening will take effect from Monday, 12 July 2021. These measures may be relaxed further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 12 July 2021: <ul><li>For tours with F&B dining-in components, the maximum number of participants in each group within such tours has been increased from 2 to 5. </li><li>For tours with other F&B components that do not involve dining-in, the maximum number of participants in each group remains at 5.</li></ul></li></ul>For more details on the changes, please refer to the attached documents.We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening_21 June 2021

On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced that Singapore will move back to Phase 3 (Heightened Alert) in two steps as part of a calibrated re-opening. Due to the persistence of undetected community transmission cases, we are recalibrating our reopening plans for higher risk activities. The new measures for re-opening will take effect from Monday, 21 June 2021. These measures will be relaxed further from mid-July 2021, subject to the prevailing public health situation in Singapore.The following changes to the SMMs will apply: <ul><li>With effect from 21 June 2021: Tours with food and beverage (F&B) components may resume with safe management measures in place.<ul><li>For tours with F&B dining-in components, the number of participants in each group must be capped at 2 pax throughout the duration of the tour.</li><li>For tours with other F&B components that do not involve dining-in, the number of participants in each group must be capped at 5 pax throughout the duration of the tour.</li></ul></li></ul>For more details on the changes, please refer to the attached documents.We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

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Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening_10 June 2021

On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced that Singapore will move back to Phase 3 (Heightened Alert) in two steps as part of a calibrated re-opening. The new measures for re-opening will take effect from Monday, 14 June 2021. Further measures for re-opening will take effect from 21 June 2021, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply:  <ul><li>With effect from 14 Jun 2021: Capacity on board all conveyance-assisted tours will be increased to up to  50 participants or at the operating capacity of the conveyance, and the maximum number of participants in a group within each such tour must be capped at 5 pax, and a safe distance of at least one metre between each such group must be maintained at all times (including on the conveyance), with no intermingling between different groups at all times. </li></ul> <ul><li>With effect from 21 Jun 2021: Tours with food and drink components may resume with safe management measures in place.</li></ul> Further changes to timeframe may be made depending on how the local COVID-19 situation evolves. Tour operators and tourist guides may continue to operate under the existing approved SMMs. For more details on the changes, please refer to the attached documents. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.   Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Bulletin Board

Changes to Advisory on Safe Management Measures for Tours Re-opening in Phase 2

Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 1 Nov 2020:   <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 10 pax to 20 pax. Participants must be split into groups, with maximum number of pax in each group capped at prevailing social gathering group size.</li> <li>Use of TraceTogether app or token by participants has been made mandatory.</li> </ul>   For more details on the changes, please refer to the attached documents.

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening in Phase 3

Please note that the following key changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 14 April 2021: <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 20 pax to 50 pax*.</li> <li>8-hour time limit for tours will be removed.</li> <li>Applications for resumption of tours will be assessed on a per applicant (i.e. tour operators and tourist guides) basis, instead of individual tour itinerary. Tour operators and tourist guides that have not previously received approval from MTI to resume tours must still submit their application for tour resumption to STB. Tour operators and tourist guides that have already received approval to resume operations do not need to seek approval again.</li> </ul> *Sub-groups at prevailing maximum permissible group size (i.e. 8 pax) must be maintained. We would also wish to remind all tour operators and tourist guides approved for tour resumptions to continue to submit their weekly data to STB for internal public policy purposes. For more details on the changes, please refer to the attached documents.

Bulletin Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _14May

In light of the increased number of local cases and concerns of wider community transmissions, the Multi-Ministry Taskforce (MTF) has announced on 14 May 2021 that measures will be taken to reduce the level of interactions in the community.  With effect from 16 May 2021 to 13 June 2021(both dates inclusive), the following changes to the SMMs will apply:  <ul><li>For all tours, the tour capacity is maintained at 20 participants, but the maximum number of pax in a group within each such tour is capped at 2 pax, and a safe distance of at least one metre between each such groups must be maintained at all times with no intermingling between different groups at all times</li></ul> <ul><li>Tours with food and drink components that require the removal of masks, including dine-in F&B, food sampling/tasting, are not allowed </li></ul> Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures, e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between sub-groups are maintained and no intermingling between sub-groups.  Further changes to timeframe and operating capacity may be made depending on how the local COVID-19 situation evolves. Tour operators and tourist guides may continue to operate under the existing approved SMMs.  For more information, please view the bulletin post on <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page.html">TRUST</a>, under "Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening _14May". We seek your cooperation in playing a part in the fight against COVID-19. Thank you.   Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Bulletin Board

[Open Call] Applications open for Performing Arts Tours Workshop

The Singapore Tourism Board (STB) and National Arts Council (NAC) will be conducting a networking and ideation workshop for tour operators and arts practitioners on 19 and 20 April 2021. The 2-day workshop is intended to bring together tour operators and arts practitioners to <ol> <li>Deepen cross-sector understanding of the tour and performing arts landscape via sharing by local arts groups and participating in tour experiences.</li> <li>Collaborate and ideate on new concepts for Performing Arts Tours through an ideation workshop</li> </ol> This workshop is held in tandem with the STB-NAC Performing Arts Tours Pilot Grant, a one-time grant that aims to support the development of innovative, sustainable performing arts tours pilots. The application is to be jointly submitted by a tour operator and arts practitioner, with either party as the lead applicant. Participants who are not shortlisted for the workshop may still surface a proposal for the STB-NAC Performing Arts Tours Pilot Grant if they meet the relevant criteria. More details on the pilot grant will be published at a later time. Eligibility The workshop is open to: <ul> <li>Licensed Travel Agents</li> <li>Tour Operators operated by a licensed Tourist Guide; who is both a shareholder and director of the business</li> </ul> Due to safe management measures, capacity is limited and interested participants would need to surface an application to attend. Only 1 representative from each successful applicant company will be able to attend the Performing Arts Tour Workshop. Application and Assessment <ul> <li>Interested applicants must submit their application via <a href="https://go.gov.sg/artstoursworkshop-stb">https://go.gov.sg/artstoursworkshop-stb</a> by Friday, 19 March, 5pm. Late and incomplete submissions (e.g. incomplete fields, missing supporting documents) will not be accepted.</li> <li>Please allow for up to 2-3 weeks for your application to be processed. Successful applicants will be informed by week of 5 April via email.</li> <li>Priority will be accorded to applicants that are able to demonstrate experience in tour development and content curation and have demonstrated interest, willingness and ability to pilot new tours in the last 2 years.</li> </ul> For further questions/clarifications, please email <a href="mailto:stb_tid@stb.gov.sg">stb_tid@stb.gov.sg</a>.

Bulletin Board

Changes to Advisory on Safe Management Measures for Tours Re-opening in Phase 2

Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 26 August 2020:   <ul> <li>Under “2d. During-Tour Checklist”, tour operators and tourist guides must comply with all other prevailing Sector Specific Requirements that will apply to the Points of Interest visited as part of the tour, for example, attractions, retail shops and F&B outlets.</li> </ul>   For more details on the changes, please refer to the attached documents including FAQs for Tours Reopening.

Bulletin Board

Updated Advisory on Safe Management Measures for Tours Re-opening in Phase 2

On 28 June 2020, Singapore Tourism Board shared the <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=152">Advisory on Safe Management Measures (SMMs) for Tours Re-Opening in Phase 2</a> which provides guidance on the necessary SMMs that Tour Operators and Tourist Guides need to adhere to before resuming tours.   With effect from 27 July 2020, the following changes to the SMMs will apply:   <ol> <li>For walking, cycling and kayaking tours, maximum group size has been increased from 5 pax to 10 pax (excluding tourist guide), with maximum 5 pax allowed in any one sub-group.</li> <li>Operating capacity for conveyance-assisted tours will be capped at 50 pax or at the operating capacity of the conveyance after implementation of safe management measures, whichever is lower.</li> <li>For all tours, there should not be more than 5 pax in a sub-group and maintain at least 1m safe distance between sub-groups. Ensure no intermingling between different sub-groups at all times.</li> <li>Tour duration limit has been increased from 2 hours to 8 hours.</li> </ol>   For more details on the changes, please refer to the attached “Updated STB Advisory on Safe Management Measures for Tours Re-Opening in Phase 2” and “Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides”.

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Tan Tye Place & Clarke Quay Road To Be Closed For Road Work Modification And Promenade’s Development

Part of the Tan Tye Place modification works involves the removal of the coach parking lots. As a result, bus/coach is no longer allowed to enter Tan Tye Place for dropping-off and picking-up of passengers.In the interim, we would like to advise the use of Merchant Loop as the drop off and pick up location for all coaches.For enquiries, please contact: China Construction (SP) Dev. Co Pte LtdEmail: Legend@chinaconstruction.com.sg

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Travel Agent Licensing Service Standards

Dear Travel AgentsAs part of our continued efforts to serve your better, we have reviewed the current service standards. Please find the revised below.<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Licensing Services</td><td style="border: 1px solid black"> Service Standards</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Email Enquiry</td><td style="border: 1px solid black"> Reply within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Call request / Missed calls</td><td style="border: 1px solid black"> Return call within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Business Entity Details Update</td><td style="border: 1px solid black"> Up to 5 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of New Licence Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of Renewal Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website, including payment of any outstanding fines, composition sums and financial penalties. </td></tr></tbody></table></figure>We do seek your patience and understanding if more time is required for complex enquiries/applications. Thank you. Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

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Updates to the Business Improvement Fund and Experience Step-Up Fund

Dear Travel Agents,This circular is to update on some changes to the Business Improvement Fund and Experience Step-Up Fund. Business Improvement Fund (BIF)With effect from 1 Apr 2022, the BIF has been expanded to support sustainability initiatives. This is to help tourism companies build resource efficiencies, pivot business models to enhance competitiveness, and scale up the adoption and development of sustainable solutions.Examples of supportable sustainability projects include:<ul><li>Sustainability strategy projects (e.g. development of Environmental, Social and Governance reporting framework, sustainability risk assessment) </li><li>Adoption of internationally-recognised sustainability certification and/or standards</li><li>Development of resource-efficient solutions to improve sustainability performance</li><li>Adoption and development of new, innovative, and sustainable products, services or solutions</li></ul>More information about the BIF can be found here: <a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html</a> Experience Step-Up Fund (ESF)In addition to the development of physical tour products, the ESF now supports the development of new virtual tour products and experiences as well, subject to STB’s assessment. Qualifying costs may include third-party project-related costs such as professional services, hardware/equipment and software, materials and consumables, production, marketing costs, and internal manpower costs.More information about the ESF can be found here: <a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html</a>

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Updated Circular on Safe Management Measures Required for Tours Re-opening in Phase 3

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ACRA services will not be available on Saturdays from 12am to 8pm

ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system. We apologise for any inconvenience caused. For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email TRUST_Helpdesk@tele-centre.com

Bulletin Board

Travel Agents and Tourist Guides Licensing System (TRUST) Now Live!

Dear Travel Agents, The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass. For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>. We hope you have a pleasant experience with the new TRUST!

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Tan Tye Place & Clarke Quay Road To Be Closed For Road Work Modification And Promenade’s Development

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Welcome Kit for Newly Licensed Tourist Guides

Dear Newly Licensed Tourist Guides,  Attached is the Tourist Guide Welcome Kit which aims to provide you information on initiatives and platforms that would be useful for you over the course of your career. The welcome kit encompasses the following sections:<ul><li>Application for Tourist Guide (TG) Licence in TRUST</li><li>TG Licence Renewal</li><li>Multi-Language Proficiency Test (MLPT)</li><li>Area Tourist Guide (ATG) Scheme</li><li>Recognition Awards</li><li>Contact Information</li></ul> We wish you all the best for your future endeavours. Thank you. RegardsTourist Guide DepartmentSingapore Tourism Board

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Heritage Resources from NLB

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Launch of Digital Mandatory Refresher Course (MRC)

Dear Tourist Guides,  We are pleased to announce the launch of the new Digital Mandatory Refresher Course (MRC).  With the MRC converted into a digital courseware, which fully replaces the current classroom / virtual format, tourist guides (TGs) will be able to access the MRC modules and attempt the MRC assessment at their convenience. The new digital learning portal also serves as an information repository, which all TGs can access, even when his/ her licence is not due for renewal. If your licence is expiring in the next 6 months, passing the MRC assessment is part of the licence renewal conditions. You may log in to the digital MRC to access the MRC modules and attempt the MRC assessment. If you have attended the MRC classroom/ virtual module and passed the MRC assessment as part of this licence renewal cycle, you will not be required to attempt the MRC digital module. If your licence is not expiring in the next 6 months, you may log in to the digital MRC and use the learning portal as an information repository. You will not be required to attempt the MRC assessment until 6 months before licence expiry.  An email with the above information and login details will be sent to each licensed TG to guide you on how to access the MRC learning portal at <a href="https://mrc.com.sg/login/index.php">https://mrc.com.sg/</a>.    Enclosed are the user guides and FAQs for reference.<ul><li>User Guides  </li><li>FAQs  </li></ul> For any further queries or assistance required, you may email the MRC helpdesk at <a href="mailto:support.stb@znxhelpdesk.com">support.stb@znxhelpdesk.com</a>.  Thank you.  Yours faithfully,  Tourist Guide DepartmentSingapore Tourism Board

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Soft Launch of Area Tourist Guide Scheme

Dear Tourist Guides, One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise. The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals will need to have the required domain knowledge and requisite guiding skills in the area of specialisation. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest. The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information. Regards, Tourist Guide Department Singapore Tourism Board

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Understanding Safe Management Measures Through Infographics

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Extension of COVID-19 Recovery Grant

Dear Tourist GuidesThe Ministry of Social and Family Development (MSF) have extended the application period for the COVID-19 Recovery Grant (CRG) until 31 Dec 2022 to continue supporting Singaporeans and Permanent Residents who are financially impacted by COVID-19.Please refer to attachments below for more details on the extension and the eligibility criteria. For assistance, please email <a href="mailto:ask_SSO@msf.gov.sg">ask_SSO@msf.gov.sg</a> or call 1800 222 0000.Regards,Tourist Guide DepartmentSingapore Tourism Board

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Updated Circular on Safe Management Measures Required for Tours Re-opening in Phase 3

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Travel Agents and Tourist Guides Licensing System (TRUST) Now Live!

Dear Tourist Guides, The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID. For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:trust_helpdesk@tele-centre.com">trust_helpdesk@tele-centre.com</a>. We hope you have a pleasant experience with the new TRUST!

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Implementation of Orchard Road precinct No Smoking Zone (NSZ) from 1 January 2019

Dear Tourist Guides, With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254 Regards, Tourist Guide Licensing Department Singapore Tourism Board

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Tourist Guide Code Of Conduct And Ethics

A Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. Attached please find a copy of the CCE for your reference.

TRUST

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